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Receptionist/Apprentice Resume Example

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RECEPTIONIST/APPRENTICE
Work History
01/2018 to Current
Receptionist/ApprenticeSuper Cuts and Colors – Fort Myers, Fl
  • Made and confirm appointments and answered customer calls Cleaned and maintained the lobby and waiting area Entered customer information and coordinated times, days, and appointments into the computer system Prepares sales and customer relations reports by analyzing and categorizing sales information Maintains inventory by checking merchandise to determine inventory levels Assisted in the opening and closing of the salon.
02/2017 to 09/2017
Assistant Store ManagerTerra Nova/Fanta Sea – Naples, Fl
  • Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
  • Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
  • Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
  • Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand Purchasing inventory when needed.
  • Anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.
  • Scheduling Staff Schedules and Interviews Maintain Professionalism with Employees, Customers, Store Manager, and Corporate.
12/2012 to 10/2016
Director of Wedding/Events Director of Marketing Group and Corporate Room CoordinatorLani Kai Island Resort – Fort Myers Beach, Florida
  • Front Desk (1 Year) - Also Worked in Accounting, Housekeeping, Restaurant Management, and Maintenance on the side.
  • This Also is the Only Private Beach Resort with Alcoholic Beverages Aloud on The Beach in the State of Florida) Coordinated Wedding/Events in Resort Created and Tracked Reports for Leads, Revenue, Goals, and Marketing and Research Communicated, Coordinated, and Managed all inside and outside Vendors Joined Networking Events/Meetings/Gatherings and Organizations- Chamber of Commerce, NAWP, The Bridal Society, Young Professionals Answered Sales Calls, Made Cold Calls and Visits to Corporations for Potential Business Created, Managed and Updated all Social Media- Twitter, Facebook, and Instagram Created 5x Leads Per Year with Wedding Websites, Google Ad Words, Event Booking Sites, Print and Digital Marketing, Cold Calls, and Networking In-Charge of all Banquet FOH and BOH Staff Created New Services and Banquet Menus 2x for Resort Studied and Trained with Laurie Hartwell- Owner of The Bridal Society, Partner with Wedding Wire and Host of Wedding Wire World Conventions, Also Named #1 Planner in the US Became a Certified Wedding/Event Planner with The Bridal Society Alumni Member of the Bridal Society Named One of The Top 10 Planners in the US, For My Overall Performance Grew the Company's Profits for Events/Weddings 10x in 3 years.
  • Booked, Contracted, and Maintained Working With all Clients Worked at the Front-desk doing Check ins, Check Outs, Interviews for New Hires, Reservation, Reports, Etc.
  • Created, Managed and Updated all Advertisement for Resort, Social Media, Websites, Print and Digital Marketing Help Opened 2 Restaurants at the Resort and Help Managing Them included: Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
  • Achieving restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
  • Meet all restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Planned menus by consulting with chefs; estimates food costs and profits; adjusts menus.
  • Controlee costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
  • Avoided legal challenges by conforming to the regulations of the alcoholic beverage commission.
  • Maximized bar profitability by ensuring portion control; monitoring accuracy of charges.
  • Managed all Accounts Payable and Receivable, Receipts, Deposits, Financial Reports.
  • Publicized the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; encouraging local businesses to hold social events at the restaurant.
  • Maintained safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.
  • Maintained ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Worked with all Microsoft Systems Quick books, Excel, Publisher, Word, Photo Shop, Light Room, Infinity, Atrio, Google Doc, POS systems including Aloha.
  • Sales Goals Met Ranging from 1-2 million a year Annually.
  • Rated #1 Restaurant on the Beach and Rated 5 Stars.
01/2012 to 12/2012
Executive Assist/Office ManagerRelentless Advertising – Montgomery, Alabama
  • Managing the day-to-day operations of the office Assisting Executive with all Projects and Decisions Organizing and maintaining files and records Planning and scheduling meetings and appointments Managing projects and conducting research Preparing and editing correspondence, reports, and presentations Collecting Hours and Managing Payroll Reviewing and Renewing Contracts for New Clients Traveling for Training, Meetings and Events for Company Interviewing, Hiring and Managing Paperwork for New Sales Workers, Managers, and Staff Managed all Accounts Payable and Receivable Worked w Created, Managed and Updated all Advertisement for Company, Social Media, Websites, Print and Digital Marketing Worked with all Microsoft Systems Quick books, Excel, Publisher, Word.
Affiliations
Accepted in, Florida Gulf Coast University, University of Florida and Florida State University High school Class of 2010 Valedictorian A" Honor Roll Student High school and College Youngest Chamber of Commerce Member for Fort Myers Beach, Bonita Springs and Estero Volunteered over 2500 Hours and 4 Years for RMHC (Ronald McDonald House Charities), Dance Director/Marketing & Sponsorship Specialist- Florida Tarpons Reel Girls (AIFL Florida Tarpons) at Germain Arena (2015- Present) Member of The American Cancer Society Taste of The Beach Winner Shrimp Festival Float Business Winner
Education
December 2010
FGCU Estero, FL Dual Enrollment (2 Years of High School) (6 Months outside High school):
Florida Tech Online - Melbourne, Fl
June 2010
High School Diploma:
Estero High School - Estero, Florida

Academics Advanced Classes 

Valedictorian Homecoming Queen Involved in Varsity Cheer(Captain), Varsity Soccer, Tennis, Track, Cross Country, TV Production Honor Roll GPA: 4.8

  • Continuing education in Executive Administrative  
  • Graduated Magna Cum Laude
Interests
Rated One of The Top Ten Planners in The Us *Grew A Wedding/Event Department from a Small to a Large Successful Profiting Business *Miss Florida Teen USA 2010!, Miss Junior America 2006, Miss Lee County Teen USA 2008, Miss SW Florida Teen USA 2009, Miss Florida Keys Teen USA 2010
Skills
Schedule and Office Management *Dependable *POS Systems *Distributor and Sponsorship Meetings and Bargaining
Additional Information
  • ACCOMPLISHMENTS, AWARDS, AND VOLUNTEER WORK *Rated One of The Top Ten Planners in The Us *Grew A Wedding/Event Department from a Small to a Large Successful Profiting Business *Miss Florida Teen USA 2010!, Miss Junior America 2006, Miss Lee County Teen USA 2008, Miss SW Florida Teen USA 2009, Miss Florida Keys Teen USA 2010
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Resume Overview

Companies Worked For:

  • Super Cuts and Colors
  • Terra Nova/Fanta Sea
  • Lani Kai Island Resort
  • Relentless Advertising

School Attended

  • Florida Tech Online
  • Estero High School

Job Titles Held:

  • Receptionist/Apprentice
  • Assistant Store Manager
  • Director of Wedding/Events Director of Marketing Group and Corporate Room Coordinator
  • Executive Assist/Office Manager

Degrees

  • FGCU Estero, FL Dual Enrollment (2 Years of High School) (6 Months outside High school) :
    High School Diploma :

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