receptionist appointment scheduler resume example with 1+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Detailed Appointment Setter who thrives in competitive, high-pressure environments. Dedicated to building client rapport and generating value-added solutions. Seeking a position with an organization that values their guests.
Skills
Qualifying new leads
Relationship-selling skills
Generating leads
FileMaker Pro proficiency
High-volume call reception
Meeting sales goals
Data confirmation
Client relationship management
Customer conflict resolution
Multiline phone system proficiency
Laser fax machine expert
Customer retention
Outbound calling
Warm and cold call expertise
Building rapport
Experience
10/2020 to 07/2021Receptionist/Appointment SchedulerPacific Office Automation | West Valley City, UT,
Scheduled and confirmed appointments.
Provided exceptional customer service through effective telephone communication and follow-ups.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Answered telephones and directed calls to appropriate staff members.
Maintained daily calendars, set appointments with clients and planned daily office events.
Sorted incoming mail and directed to correct personnel each day.
Maintained customer records with timely and accurate database updates.
Took information from potential customers to assess needs.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
Set new customer consultations.
10/2019 to 09/2020Receptionist/Hostess ManagerCoastal Fish Company | City, STATE,
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
05/2019 to 08/2019ReceptionistBeach Body Tans | City, STATE,
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Answered and directed incoming calls using multi-line telephone system.
Scheduled and confirmed appointments.
Maintained daily calendars, set appointments with clients and planned daily office events.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Directed and oversaw office personnel activities.
Coordinated and communicated with all clients daily to gather pertinent information.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed customer complaints and rectified issues to complete satisfaction.
Managed office paperwork, including scanning documents and routing business correspondence.
Pulled and organized requested documentation.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Organized resources and staff necessary to handle requirements and maintain strong service levels.
Education and Training
Expected in 05/2021 to to High School Diploma | Bartlett High School, Bartlett, TN, GPA:
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