Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

  • Account management
  • Customer support
  • Project management abilities
  • Microsoft Office expertise
  • High-energy attitude
  • Customer relations
  • Clerical support
  • Inbound and outbound calling
  • Technologically savvy
Work History
06/2011 to 01/2015
Receptionist and Administrative Assistant | Paxen Workforce Rapid Global Business Solutions, Inc East Hartford, CT,
  • Answer and make calls to clients to assist them with their installments and businesses and to also encourage them to donate
  • Processing and filing away payment receipts and client documentations
  • Abstaining and checking through mail to help measure matter of importance and put it in order of importance
  • Provided clerical support to all team members to improve office efficiency and enhance productivity
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Kept reception area clean and organized to offer positive first impression to every visitor
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
  • Answered and directed incoming calls using multi-line telephone system
  • Provided information to callers and drafted office emails
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
06/2016 to 01/2019
Customer Service Representative Cox Automotive Santee, CA,
  • Helping customers with their orders including paying their bills and sending money to their loved ones
  • Answering phones and assisting callers with their questions and also letting management know when there were deliveries
  • Supervising front-end and making sure productivity is running smoothly and helping to move it along when it is not
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Reviewed account and service histories to identify trends and issues
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Documented conversations with customers to track requests, problems and solutions
  • Addressed customer service inquiries quickly and accurately
  • Delivered high level of service and support to each customer, paving way for future business opportunities
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
10/2018 to Current
Client Service Representative A CUSTOMER'S POINT OF VIEW, INC City, STATE,
  • Implementing payroll each month for all contracted workers
  • Work using computer based software on daily basis
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date
  • Devised implementation plans, including cost-benefit and ROI analyses
  • Maintained close connection with project personnel to quickly identify and resolve problems
  • Focused on product value to decrease waste and boost customer satisfaction
  • Established key issues in need of resolution and project performance metrics to set planning objectives
  • Inspired team members by fostering positive environment and boosting employee confidence
  • Kept project teams on-task with proactive control of budgets, schedules and scopes
  • Met project benchmarks while reducing costs through introduction of enhanced implementation strategies
  • Updated project plans based on changing objectives, specifications and staff availability
  • Produced status reports for customers and senior management
  • Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines
  • Brought in additional project personnel and resources to meet demands
  • Managed up to five hundred team professionals and outside contractors and vendors
  • Developed and monitored internal financial budgets to measure against projections
  • Improved advertising initiatives by executing social media and digital marketing campaigns
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion
  • Facilitated business operations by generating project status reports for corrective action
  • Interacted with clients to provide timely and relevant status updates
  • Delivered status reports to stakeholders for budgeting and planning purposes
  • Developed and oversaw project accounting systems
  • Ensured adherence to user and client requirements by aligning projects specification, schedules and phase deliverables
  • Saved costs by establishing and cultivating vendor relations to resolve site issues
  • Identified source of issues to plan and initiated correct courses of action and remediation
  • Streamlined and improved system and resource allocation
  • Provided effective quality control, eliminating downtime to maximize revenue
  • Provided continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments
Expected in 2012
HIGH SCHOOL DIPLOMA: College Preparation
Expected in
BACHELOR OF SCIENCE: Alternative Health, Business Management
Expected in
Bachelor of Science: Media Communications
Full Sail University - Winter Park, FL

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Resume Overview

School Attended

  • Full Sail University

Job Titles Held:

  • Receptionist and Administrative Assistant | Paxen Workforce
  • Customer Service Representative
  • Client Service Representative


  • Bachelor of Science

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