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Receptionist and Administrative Assistant Resume Example

Resume Score: 80%

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Tekerrie Ozella
Talmadge
Introduction

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Account management
  • Customer support
  • Project management abilities
  • Microsoft Office expertise
  • High-energy attitude
  • Customer relations
  • Clerical support
  • Inbound and outbound calling
  • Technologically savvy
Education
PIKE COUNTY HIGH SCHOOLZebulon, GA2012HIGH SCHOOL DIPLOMA: College Preparation
MIDDLE GEORGIA STATE UNIVERSITYCochran, GABACHELOR OF SCIENCE: Alternative Health, Business Management
Full Sail UniversityWinter Park, FLBachelor of Science: Media Communications
Work History
Paxen Learning Corporation- Receptionist and Administrative Assistant | Paxen Workforce
Thomaston, GA06/2011 - 01/2015
  • Answer and make calls to clients to assist them with their installments and businesses and to also encourage them to donate
  • Processing and filing away payment receipts and client documentations
  • Abstaining and checking through mail to help measure matter of importance and put it in order of importance
  • Provided clerical support to all team members to improve office efficiency and enhance productivity
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Kept reception area clean and organized to offer positive first impression to every visitor
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
  • Answered and directed incoming calls using multi-line telephone system
  • Provided information to callers and drafted office emails
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
Kroger- Customer Service Representative
Griffin, GA06/2016 - 01/2019
  • Helping customers with their orders including paying their bills and sending money to their loved ones
  • Answering phones and assisting callers with their questions and also letting management know when there were deliveries
  • Supervising front-end and making sure productivity is running smoothly and helping to move it along when it is not
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Reviewed account and service histories to identify trends and issues
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Documented conversations with customers to track requests, problems and solutions
  • Addressed customer service inquiries quickly and accurately
  • Delivered high level of service and support to each customer, paving way for future business opportunities
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
A CUSTOMER'S POINT OF VIEW, INC- Client Service Representative
McDonough, GA10/2018 - Current
  • Implementing payroll each month for all contracted workers
  • Work using computer based software on daily basis
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date
  • Devised implementation plans, including cost-benefit and ROI analyses
  • Maintained close connection with project personnel to quickly identify and resolve problems
  • Focused on product value to decrease waste and boost customer satisfaction
  • Established key issues in need of resolution and project performance metrics to set planning objectives
  • Inspired team members by fostering positive environment and boosting employee confidence
  • Kept project teams on-task with proactive control of budgets, schedules and scopes
  • Met project benchmarks while reducing costs through introduction of enhanced implementation strategies
  • Updated project plans based on changing objectives, specifications and staff availability
  • Produced status reports for customers and senior management
  • Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines
  • Brought in additional project personnel and resources to meet demands
  • Managed up to five hundred team professionals and outside contractors and vendors
  • Developed and monitored internal financial budgets to measure against projections
  • Improved advertising initiatives by executing social media and digital marketing campaigns
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion
  • Facilitated business operations by generating project status reports for corrective action
  • Interacted with clients to provide timely and relevant status updates
  • Delivered status reports to stakeholders for budgeting and planning purposes
  • Developed and oversaw project accounting systems
  • Ensured adherence to user and client requirements by aligning projects specification, schedules and phase deliverables
  • Saved costs by establishing and cultivating vendor relations to resolve site issues
  • Identified source of issues to plan and initiated correct courses of action and remediation
  • Streamlined and improved system and resource allocation
  • Provided effective quality control, eliminating downtime to maximize revenue
  • Provided continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments
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Resume Overview

Companies Worked For:

  • Paxen Learning Corporation
  • Kroger
  • A CUSTOMER'S POINT OF VIEW, INC

School Attended

  • PIKE COUNTY HIGH SCHOOL
  • MIDDLE GEORGIA STATE UNIVERSITY
  • Full Sail University

Job Titles Held:

  • Receptionist and Administrative Assistant | Paxen Workforce
  • Customer Service Representative
  • Client Service Representative

Degrees

  • HIGH SCHOOL DIPLOMA : College Preparation
    BACHELOR OF SCIENCE : Alternative Health, Business Management
    Bachelor of Science : Media Communications

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