Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Introduction
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
Account management
Customer support
Project management abilities
Microsoft Office expertise
High-energy attitude
Customer relations
Clerical support
Inbound and outbound calling
Technologically savvy
Work History
06/2011 to 01/2015
Receptionist and Administrative Assistant | Paxen WorkforceRapid Global Business Solutions, Inc – East Hartford, CT,
Answer and make calls to clients to assist them with their installments and businesses and to also encourage them to donate
Processing and filing away payment receipts and client documentations
Abstaining and checking through mail to help measure matter of importance and put it in order of importance
Provided clerical support to all team members to improve office efficiency and enhance productivity
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
Kept reception area clean and organized to offer positive first impression to every visitor
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
Answered and directed incoming calls using multi-line telephone system
Provided information to callers and drafted office emails
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
06/2016 to 01/2019
Customer Service RepresentativeCox Automotive – Santee, CA,
Helping customers with their orders including paying their bills and sending money to their loved ones
Answering phones and assisting callers with their questions and also letting management know when there were deliveries
Supervising front-end and making sure productivity is running smoothly and helping to move it along when it is not
Escalated customer concerns, store issues and inventory requirements to supervisors
Informed customers about billing procedures, processed payments and provided payment option setup assistance
Consulted with customers to determine best methods to resolve service and billing issues
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Cultivated impactful relationships with customers and drove business development by delivering product knowledge
Evaluated customer account information to assess current issues and determine potential solutions
Reviewed account and service histories to identify trends and issues
Collected customer feedback and recommended procedural or product changes to enhance future service delivery
Documented conversations with customers to track requests, problems and solutions
Addressed customer service inquiries quickly and accurately
Delivered high level of service and support to each customer, paving way for future business opportunities
Created and implemented process improvements to reduce workloads and bolster callback efficiency
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
10/2018 to Current
Client Service RepresentativeA CUSTOMER'S POINT OF VIEW, INC – City, STATE,
Implementing payroll each month for all contracted workers
Work using computer based software on daily basis
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date
Devised implementation plans, including cost-benefit and ROI analyses
Maintained close connection with project personnel to quickly identify and resolve problems
Focused on product value to decrease waste and boost customer satisfaction
Established key issues in need of resolution and project performance metrics to set planning objectives
Inspired team members by fostering positive environment and boosting employee confidence
Kept project teams on-task with proactive control of budgets, schedules and scopes
Met project benchmarks while reducing costs through introduction of enhanced implementation strategies
Updated project plans based on changing objectives, specifications and staff availability
Produced status reports for customers and senior management
Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines
Brought in additional project personnel and resources to meet demands
Managed up to five hundred team professionals and outside contractors and vendors
Developed and monitored internal financial budgets to measure against projections
Improved advertising initiatives by executing social media and digital marketing campaigns
Mitigated work flow down time, accurately scheduling enterprise service installation completion
Facilitated business operations by generating project status reports for corrective action
Interacted with clients to provide timely and relevant status updates
Delivered status reports to stakeholders for budgeting and planning purposes
Developed and oversaw project accounting systems
Ensured adherence to user and client requirements by aligning projects specification, schedules and phase deliverables
Saved costs by establishing and cultivating vendor relations to resolve site issues
Identified source of issues to plan and initiated correct courses of action and remediation
Streamlined and improved system and resource allocation
Provided effective quality control, eliminating downtime to maximize revenue
Provided continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments
Education
Expected in 2012
HIGH SCHOOL DIPLOMA: College Preparation PIKE COUNTY HIGH SCHOOL - Zebulon, GA, GPA:
Expected in
BACHELOR OF SCIENCE: Alternative Health, Business Management MIDDLE GEORGIA STATE UNIVERSITY - Cochran, GA, GPA:
Expected in
Bachelor of Science: Media Communications Full Sail University - Winter Park, FL GPA:
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Resume Overview
School Attended
PIKE COUNTY HIGH SCHOOL
MIDDLE GEORGIA STATE UNIVERSITY
Full Sail University
Job Titles Held:
Receptionist and Administrative Assistant | Paxen Workforce