, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
An ambitious, goal oriented, proactive graduated student wanting to pursue a nursing degree, eager to contribute developed knowledge in any medical environment or role. Skilled in communication skills and conflict resolution in a professional settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Skills
Customer assistance
Issue resolution
Product recommendations
ID verification
Customer greeting
Credit and cash transactions
Customer order recording
Cash management
Payment processing
Guest Relations
Customer Service
Reservations
Front of House Organization
Effective customer upselling
Experience
03/2021 to CurrentReceptionistRegent Care Centers | League City, TX,
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Answered and directed incoming calls using multi-line telephone system.
Sorted incoming mail and directed to correct personnel each day.
Managed more than 400 incoming calls per day.
Processed payments and updated accounts to reflect balance changes.
Handled customers wanting to cancel Car Insurance or Warranty, walked them through the process, handled most of the paperwork for their cancellation, and submitted their request.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Maintained daily calendars, set appointments with clients and planned daily office events.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Scheduled and confirmed appointments.
Greeted customers, answered general questions and directed to appropriate locations.
Maintained professional tone at all times, including during the peak rush hour.
06/2019 to 10/2021CashierCommon Spirit | Berea, KY,
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Learned roles of other departments to provide coverage and keep store operational.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Resolved issues with cash registers, card scanners and printers.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
03/2019 to 06/2019HostNordstrom | Boston, MA,
Satisfied customers by topping off beverages and anticipating condiments, napkins and other needs.
Educated guests on daily specials as well as recommended appetizers, entrees, desserts and other menu items.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Monitored dining area to assess server capacity and estimate wait times.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Answered telephone to provide dining information and take party reservations.
Greeted guests and gathered information to seat groups or place on waitlist.
Accommodated guests with children and special needs to promote comfortable dining experience.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Education and Training
Expected in 01/2021High School Diploma | Mcnary High School, Keizer, ORGPA:
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