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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Versatile Marketing Coordinator offering 5 years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 40-member staff.

Skills
  • Multi-Line Telephone Systems
  • Transcription and Dictation
  • Customer and Client Relations
  • Conflict Resolution
  • Memorization and Recall
  • Customer/Client relations
  • Professional demeanor
  • Time management
  • Verbal and written communication
  • Telephone skills
  • Scheduling
  • Administrative support
  • Team Leadership
  • Digital marketing
  • Staff Management
  • Client meetings
  • Marketing and advertising
  • Branding
  • Marketing and promotions
  • Contract negotiations
Work History
06/2020 to Current Receptionist Related Companies | Amherst, MA,
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Scheduled and confirmed appointments and meetings for all the hair stylists at any given salon.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone or postal mail.
04/2016 to Current Marketing Coordinator Planned Parenthood | Apple Valley, MN,
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Revitalized web content and social media profiles with new and interesting content.
  • Planned events, including tradeshows and vendor fairs, for clients and partners to attend.
  • Masterminded highly successful digital strategies for various platforms to attract customer engagement.
12/2018 to 01/2020 Cashier Elior | Pascagoula, MS,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Operated cash register for cash, check and credit card transactions with 98% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Requested official identification for Alcohol and Tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed weekly sales circulars and monitored price changes.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with special services, account updates and promotional options.
09/2012 to 03/2016 Shift Manager Nestle International | Oakland, CA,

Trained in every department of the company before being promoted to a shift manager.

  • Trained and mentored new employees to maximize team performance.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Education
Expected in 06/2008 High School Diploma | Freedom High School, Woodbridge, VA GPA:

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Resume Overview

School Attended

  • Freedom High School

Job Titles Held:

  • Receptionist
  • Marketing Coordinator
  • Cashier
  • Shift Manager

Degrees

  • High School Diploma

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