Receptionist resume example

• Boosted brand awareness with target customer demographics with social, print and email campaigns.
• Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Planned marketing initiatives and leveraged referral network to promote business development.
• Revitalized web content and social media profiles with new and interesting content.
• Planned events, including tradeshows and vendor fairs, for clients and partners to attend.
• Masterminded highly successful digital strategies for various platforms to attract customer engagement.

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Checked prices for customers and processed items sold by scanning barcodes.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
• Operated cash register for cash, check and credit card transactions with 98% accuracy.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Used cash registers and POS systems to request and record customer orders and compute bills.
• Requested official identification for Alcohol and Tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
• Assisted customers by answering questions and fulfilling requests.
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
• Answered questions about store policies and concerns to support positive customer experiences.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Reviewed weekly sales circulars and monitored price changes.
• Educated customers on promotions to enhance sales.
• Assisted customers with special services, account updates and promotional options.

Trained in every department of the company before being promoted to a shift manager.

• Trained and mentored new employees to maximize team performance.
• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
• Kept employees operating productively and working on task to meet business and customer needs.
• Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Trained back-up associates and led crew members in managing operations of storefront.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Regularly checked building to confirm maintenance and cleaning met code and regulations.
• Exercised composure under pressure and in escalated customer service scenarios.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.