Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Versatile Marketing Coordinator offering 5 years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 40-member staff.
Skills
Multi-Line Telephone Systems
Transcription and Dictation
Customer and Client Relations
Conflict Resolution
Memorization and Recall
Customer/Client relations
Professional demeanor
Time management
Verbal and written communication
Telephone skills
Scheduling
Administrative support
Team Leadership
Digital marketing
Staff Management
Client meetings
Marketing and advertising
Branding
Marketing and promotions
Contract negotiations
Work History
06/2020 to CurrentReceptionistRelated Companies | Amherst, MA,
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Scheduled and confirmed appointments and meetings for all the hair stylists at any given salon.
Kept reception area clean and neat to give visitors positive first impression.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Corresponded with clients through email, telephone or postal mail.
04/2016 to CurrentMarketing CoordinatorPlanned Parenthood | Apple Valley, MN,
Boosted brand awareness with target customer demographics with social, print and email campaigns.
Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Planned marketing initiatives and leveraged referral network to promote business development.
Revitalized web content and social media profiles with new and interesting content.
Planned events, including tradeshows and vendor fairs, for clients and partners to attend.
Masterminded highly successful digital strategies for various platforms to attract customer engagement.
12/2018 to 01/2020CashierElior | Pascagoula, MS,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Operated cash register for cash, check and credit card transactions with 98% accuracy.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Used cash registers and POS systems to request and record customer orders and compute bills.
Requested official identification for Alcohol and Tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
Assisted customers by answering questions and fulfilling requests.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reviewed weekly sales circulars and monitored price changes.
Educated customers on promotions to enhance sales.
Assisted customers with special services, account updates and promotional options.
09/2012 to 03/2016Shift ManagerNestle International | Oakland, CA,
Trained in every department of the company before being promoted to a shift manager.
Trained and mentored new employees to maximize team performance.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Kept employees operating productively and working on task to meet business and customer needs.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Managed schedules, accepted time off requests and found coverage for short shifts.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Trained back-up associates and led crew members in managing operations of storefront.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Exercised composure under pressure and in escalated customer service scenarios.
Coached crew members to optimize performance and motivate toward more efficient work.
Supervised employees and oversaw quality compliance with company standards for food and services.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Cooperated with coworkers to improve customer experience and manage storefront.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Education
Expected in 06/2008High School Diploma | Freedom High School, Woodbridge, VAGPA:
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