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Receptionist administrative support Resume Example

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RECEPTIONIST ADMINISTRATIVE SUPPORT
Professional Summary

Articulate goal driven to succeed. Strategic planning and client relationship sales associate expert. When in hectic situations, I remain calm and stay professional, while making sure shoppers stay happy!

Core Qualifications

Outstanding customer service skills; diplomatic and patient with all types of individuals and organizational levels. !Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office terminology. Flexible, able and willing to learn new things. Professional in appearance and strong work ethic. Computer skills include: MS Office Suite. Experienced in electronic funds


transfer point of sale (POS) software. Proven record of maintaining, verifying, and balancing allocated cash drawer, including proper trial balancing all through the day. !American Red Cross Certified
Experience
01/2008 to 01/2011
Receptionist administrative support Girls Inc. － Waterbury, CT
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain and update appointment calendars.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Receive payment and record receipts for services.
  • Perform tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Givone Williams Analyze data to determine answers to questions from customers or members of the public.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
04/2013 to 12/2014
Waitress, hostess, food prep Texas Roadhouse － Waterbury, CT
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Monitored multiple databases to keep track of all company inventory.
  • Gained personal relationships with coworkers and guests!
12/2014 to Current
Sales associate, cashier Dunkin Donuts － Waterbury, CT
  • Described merchandise and explain operation of merchandise to customers.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Computed sales prices, total purchases and processed payments.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Guided customers in choosing items that reflected personal style and shape.
  • Facilitated monthly and quarterly physical inventory counts.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Consulted with customers on the latest styles and trends.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Placed special orders and called other stores to find desired items.
Education
2016
Associate of Science: Healthcare Naugatuck Valley Community College － Southington, CT
  • Healthcare
  • Coursework in Biology, Clinical Chemistry and Microbiology
  • Coursework in Clinical Research and Hemostasis
2013
High School Diploma Southington High School － Southington, CT
Skills

Administrative, scheduling appointments, Schedule appointments, balance sheets, calculators, clerical, customer service skills, designing, electronic funds transfer, facsimile machine, forms, managing, mail, MS Office Suite, office, organizational, POS, proofreading, maintain records, sales, switchboard, tables, taking messages, taxes, telephone, word processing

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Resume Overview

Companies Worked For:

  • Girls Inc.
  • Texas Roadhouse
  • Dunkin Donuts

School Attended

  • Naugatuck Valley Community College
  • Southington High School

Job Titles Held:

  • Receptionist administrative support
  • Waitress, hostess, food prep
  • Sales associate, cashier

Degrees

  • Associate of Science : Healthcare
    High School Diploma

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