Practiced at managing all facets of administrative needs, including mail, files, inventory and technical training. Proficient in maintaining tight financial controls. Offering diplomatic and professional communication, strong time management and multitasking expertise. Efficient, accuracy-driven Receptionist ready to bring administrative and operational expertise to growing team. Successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Carefully maintained sanitation, health and safety standards in all work areas. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Worked well with teammates and openly invited coaching from the management team.
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