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receptionist administrative assistant customer service representative resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) XXX-1000, resumesample@example.com
Summary

Dedicated Customer Service Specialist, with over 13 years of experience, providing skills to prioritize and multi-task in fast-paced working environment. Personable, friendly, and solution-oriented, cheerfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Committed to customer loyalty and satisfaction.

Skills
  • Retail sales and customer service
  • Administrative support specialist
  • Adaptive team player
  • Business development understanding
  • Office equipment proficiency
  • Microsoft Office expertise
  • Store maintenance
  • Problem Resolution
  • Report generation
  • Advanced clerical knowledge
  • Excellent communication skills
  • Data entry and processing
  • Multi-line phone proficiency
  • Order processing
  • Meticulous organization and efficiency
Experience
06/2016 to 01/2022 Receptionist/Administrative Assistant/Customer Service Representative Lkq | Portland, OR,
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Greeted and directed visitors to appropriate personnel.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Made travel arrangements and reservations.
  • Worked with office manager to attain operational goals.
  • Generated quotes, processed payments and documented customer communications.
  • Followed up with customers to identify and resolve service, account or technical issues and maintain satisfaction.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Listened to customer needs to identify and recommend best products and services.
  • Produced sales documents, finalized deals and filed records.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Consulted with customers to evaluate needs, build perception of value and develop personalized quotes for product and service costs.
  • Educated customers on project scope and methods, explaining project phases, materials and techniques involved at each stage.
  • Attended sales department and company-wide meetings to stay current on latest objectives and sales performance.
  • Supported staff members by logging performance data and customer profile information to analyze client base.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs.
  • Stayed on top of changes in company offerings and policies by remaining in frequent contact with service, inventory management and technical personnel.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Maintained accuracy for all inventory, sales and customer records daily.
11/2013 to 06/2016 Sales Associate/Cashier Dollar Tree | Front Royal, VA,
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts. Maintained clean, orderly and well-stocked register area.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Constructed promotional, seasonal and discounted item displays to draw customer attention.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
  • Counted cash at end of shift.
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty and relationships.
  • Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Increased sales by suggesting specific complementary items to customers.
  • Mixed and matched paints according to customer specifications.
  • Operated paint mixer safely, adhering to manufacturer instructions and safety recommendations to avoid workplace accidents.
  • Inspected, made repairs and cleaned all equipment after each shift to increase longevity and cut equipment costs.
  • Received items and orders and checked items for quality and accuracy against documentation.
  • Assisted with ordering and inventory control of raw materials and paint department equipment.
01/2013 to 10/2013 PT Assistant Manager Gold Hill Theatres | City, STATE,
  • Directed and led employees, supervising activities to drive productivity and efficiency. Delegating tasks for a 3-member team.
  • Collaborated with manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Published company updates to website.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Managed cash and credit transactions and balanced registers after shifts.
  • Organized lines, lobbies and promotional material for major movie releases.
  • Provided information regarding show times, new releases and upcoming movies and trailers.
  • Collected and took out garbage from concession stand and bathroom bins. Swept food, debris and trash off of lobby and movie room floors.
  • Complied with health and sanitation practices and procedures.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
09/2009 to 10/2013 Sales Associate/Customer Service Cashier Woodland Hardware And Rental | City, STATE,
  • Answered incoming telephone calls to provide store, products and services information.
  • Helped customers by answering questions and locating merchandise.
  • Built trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Moved large and bulky items manually or with pallet jack.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education and Training
Expected in 05/2008 to to High School Diploma | Woodland Park High School, Woodland Park, CO GPA:
  • Key Club (Kiwanis) Member
  • Female Activities of the Year Recipient
  • Imagination Celebration 1st place Photography Recipient
  • Imagination Celebration Honorable Mention Photography Recipient

Expected in to to | Interior Design/ Photography Rocky Mountain College of Art And Design, Denver, CO GPA:
Certifications
  • Interior Design and Home Styling -Certificate of Completion - 2015

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Resume Overview

School Attended

  • Woodland Park High School
  • Rocky Mountain College of Art And Design

Job Titles Held:

  • Receptionist/Administrative Assistant/Customer Service Representative
  • Sales Associate/Cashier
  • PT Assistant Manager
  • Sales Associate/Customer Service Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

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