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Receptionist, Administrative Assistant Resume Example

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RECEPTIONIST, ADMINISTRATIVE ASSISTANT
Summary

Administrative professional with extensive experience managing busy office areas and multi-line telephone systems. Security-conscious, confidential; and passionate about supporting company staff, office personnel and customer needs to build success.

Skills
  • Microsoft Word/Excel/Power Point/Outlook Skills
  • Enthusiastic & Team Player
  • Strong Verbal, Written & Listening Skills
  • Excellent Mentor & Leadership Skills
  • Ability to Problem Solve
  • Disciplined & Self Managed
  • Administrative Assistant, Front Office, Switchboard
  • Excellent Customer Service
  • Data Entry
  • Faxing, Scanning
  • Directing visitors
  • Routing correspondence
  • Meticulous and organized
  • Business operations understanding
  • Administrative Support
  • Event coordination
Experience
Arbor Realty Trust | New York , NYReceptionist, Administrative Assistant10/2018 - 04/2020

In this role, I was the first point of contact for all guests to this 75 year old company in a fast paced environment. My duties included:

  • Managing entire company switchboard taking approximately 250+ worldwide incoming calls daily from USA and the United Kingdom; and directing customers to correct personnel.
  • Strong daily use of problem solving, initiative, general administrative and clerical procedures.
  • Proficiency with Microsoft Word, Excel, PowerPoint and Lotus Notes e-mail and chat.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Sorted all incoming mail and packages; and directed to correct personnel each day. Also processed and shipped outgoing mail.
  • Managed building access and supplied key cards to employees and visitors. Screened and verified visitors for identification credentials.
  • Created PowerPoint presentations used for business development.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Myhr Partner | Milford , MAAdminstrative01/2014 - 10/2018

I fulfilled short & long term work assignments as they become available through this staffing agency as I relocated to the Georgia area.

I have completed assignments with this company that have utilized my skills in:

  • Administrative Assistant & Clerical
  • Special Event Registration
  • Retail Inventory
  • Bank Auditing
  • Law Offices
  • Customer Service Representative
  • Earned reputation for good attendance and hard work.
AdministrativeKenyon's Glass | City , STATEOffice Administrator06/2014 - 07/2015

In this I supported the President of company and 4 interoffice Departments; and served as the professional first point of contact for guest and clients. My daily responsibilities included:

  • Answering the phone in timely manner and directing to correct personnel on multi-line phone system and/or taking messages as needed.
  • Performing all clerical duties such as filing BOL'S and invoices, generating emails and memos, copying, scanning, faxing, postal meter, etc.
  • High proficiency using Microsoft Outlook, Internet, Word, Google, and email systems daily.
  • Made Credit/Collection calls to vendors with payments due over 30 days span; resulting in collection of over $300,00 within 10 months for the Company.
  • Handled all incoming emails and solely responsible for 24 hour or less response time to companies with generated quotes; resulting in sales orders for the company.
  • Processed all daily customer outgoing invoices.
  • Received, sorted and managed incoming mail; and coordinated pick up/delivery of high priority FedEx/UPS packages daily.
  • Organized and maintained company files in archival system.
  • Supported additional departments with administrative tasks and projects as needed including: setting up inventory teams, data and cost entry, payroll assistance, tracking expense reports, stuffing envelopes, mailing postcards, order/stocking supplies, planning business luncheons, employees birthdays celebrations and any additional tasks as needed.
LIFE TIME FITNESS | City , STATEMaster Member Engagement Advisor07/2007 - 06/2013

In this role I generated & contacte d up to 100 leads per day to tour our 24/7 Health Club by making cold calls. Generating referrals through customers, web leads, and on-site marketing events with local businesses to achieve a monthly sales quota.

  • Once in the club, I toured & assessed individual needs and helped customers select best membership based on their needs.
  • Processed all paperwork, membership cards and payment data entry for automatic monthly billing processing.
  • Mentored and trained new team members in Sales Department from 2009-2013 to generate employee retention and support management.
  • Daily use of all office equipment such as: multi-line phone, computer, fax, scanner, postal meter, copier, etc.
  • After the sale supported & motivated members to achieve their health goal to retain their long-term business.
  • As of June 2013- my BOB portfolio contains over 1100 active & retained customers generating a residual of $66,000+ per month in company revenue.
  • Received highest sales award within the company 6 times known as: "Century Club".
Education and Training
Flint Southwestern Academy High SchoolHigh School Diploma
Michigan State University | City, StateSome College (No Degree) in Computer Engineering
Additional Information
  • Authorized to work in the US for any employer
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Resume Overview

School Attended

  • Flint Southwestern Academy High School
  • Michigan State University

Job Titles Held:

  • Receptionist, Administrative Assistant
  • Adminstrative
  • Office Administrator
  • Master Member Engagement Advisor

Degrees

  • High School Diploma
    Some College (No Degree) in Computer Engineering

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