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Receptionist/Administrative Assistant Resume Example

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RECEPTIONIST/ADMINISTRATIVE ASSISTANT
Summary

To obtain a position and promote my career as a motivated, upbeat Customer Sales & Service Rep with Wells Fargo by utilizing years of customer service and professional experience in the financial and business industry.

Highlights
  • Exceptional customer service
  • Reliable and dependable
  • Mathematical aptitude
  • Relationship selling
  • Friendly
  • Approachable
  • Flexible
  • Team Player
  • Advanced clerical knowledge
  • Typing speed 50 WPM

  • Time Management for Professional & Personal Productivity
  • Successful Negotiation:Essential Strategies and Skills
  • Crystal Reports Basic Skills
  • MS Office proficient
  • Bilingual in Albanian and Italian
Accomplishments

Named “Associate of the Quarter” for exceeding all customer service goals.

Won “Retail Sales Associate of the Month” Award in March, 2015

Fulfilled all supervisory duties when Store Manager was on vacation.

Experience
Endo1 PartnersSeptember 2015 to November 2015Receptionist/Administrative Assistant
Elk Grove , CA

Answer phones and greet walk-in students or visitors

Direct student's concern to the appropriate enrollment specialist

Working knowledge of Financial Aid, Admissions and Registrar's process and applicable laws

Knowledge of different terms/sessions and Financial Aid disbursement dates Knowledge of relevant programs and their applications such as, Datatel Colleague, Image

Responsible for sorting mail and delivering to proper office personnel

Process matriculation and transcript requests fee payments

Claire's AccessoriesJanuary 2015 to September 2015Sales Associate
Decatur , AL

Responsible in acknowledging additional customers and also setting the expectations for the service.

Educating customers about the benefits of the Old Navy Card.

Prioritize the assisting of customers over any other tasks.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments

Placed special merchandise orders for customers.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Received and processed cash and credit payments for in-store purchases

Described use and operation of merchandise to customers.

South Carolina Job BoardApril 2014 to December 2014Administrative Coordinator I
Blythewood , SC

Maintained and monitored all accounts receivable for contractual agreements.

Coordinated contractual data into a format which summarizes all potential revenues.

Accurately and in a timely manner processed center invoices, track payment status and compile revenue data for management reports. 

Tracked and maintained all contractual information from inception through implementation Performed, analyzed and perfected the billing process for all payor sources and assisted the clinics in reaping all due funds through improvement of Revenue Enhancement Teams.

Processed data entry, claim submission, remittance posting and rectified denied claims in order to receive payment for services in a timely manner and within DMH guidelines Assisted center staff with orientation, meetings and trainings to enhance collections and optimize all areas of billing.

EnlyteMarch 2005 to December 2011Administrative Support
Westlake Village , CA

Executed accounts payable/receivable duties using the program MAS-90 and Citrix.

Obtained revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.

Collected revenue by reminding delinquent accounts; notifying customers of insufficient payments.

Maintained financial historical records by filing accounting documents.

Created graphs for the Executive Director using Microsoft Excel; assisted in computing and editing the revenue monthly reports; maintained and edited the creation of the online library for medical staff, which included technology assessments, articles, and links to additional information the physicians could use.

Managed access to electronic files, including company server files, online hard drive and storage on HybridCloud.

Maintained system's safety through encrypted data, accessible only by employees and authorized users and assuring compliance to HIPPA regulations.

Maintained a steady follow-up on State Medicaid Remittance Advice and denial codes/claim adjustment codes.

Worked closely with the coding specialist in changing the procedure codes to receive payment of the claim, or otherwise appealing the State agency for the denied claim.

Coded mammograms and various radiological procedures using AMA's schedule of CPT codes and Level 1 and 2 HCPCS coding system.

Familiarity with modifiers 51 and 59 associating the procedural codes.

Navigated daily medical computer programs of Amicas, CPSI, I-Site, Meditech, Pulse to perform the specific tasks of the Insurance Claim Coordinator, Credentialing Specialist, Surgery/Procedure Scheduler, and Medical Data Entry Specialist.

Performed secretarial tasks for doctors: drafted, edited and execute their schedule Facilitated the system accessibility for the doctors to conduct radiological interpretations and x-ray readings.

Verified patient's demographics corresponded with the physician's requisition, assuring the digital images were available on CSPI software for the radiologist to read and report their findings.

Education
College of CharlestonDecember 2013Bachelor of Arts: EnglishCity, State, USAGPA: GPA: 3.3/4.0

English GPA: 3.3/4.0

Additional Information

Volunteer Opportunities 

Employment Specialist at Palmetto Warrior Connection 


posting open employment positions in Excel Spreadsheet

Communicate with employment specialist regarding open positions

Cross search through PWC warriors to identify individuals with specific qualifications in a specific area. Coordinate and report results to employment specialist.

Perform job search


Reading Tutor at Reading Partners Charleston 


Implemented evidence-based curriculum and services to low-income schools•

Tutored one-on-one with students to increase reading efficiency

Assisted the child in using critical and analytical skills in reading by integrating questions and dialogue as part of the process.

Skills
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • College of Charleston

Job Titles Held:

  • Receptionist/Administrative Assistant
  • Sales Associate
  • Administrative Coordinator I
  • Administrative Support

Degrees

  • Bachelor of Arts : English

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