Receptionist Accounts Receivable Specialist resume example

Took accurate messages for staff and management to facilitate open and speedy communication.

• Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
• Kept reception area clean and organized to offer positive first impression to every visitor.
• Provided clerical support to all team members to improve office efficiency and enhance productivity.
• Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
• Processed payments for customer fundings and updated accounts to reflect balance changes.
• Maintained all financial records to verify timely clearance of all credit and debit activities.
• Entered data in funding software to keep records of customer balance information.
• Minimized loss by negotiating payment terms directly with clients, consistently achieving 91% recovery rate.
• Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of monthly invoices.
• Routinely contacted account holders with balances over ten days past due to resolve delinquencies.
• Worked closely with delinquent account holders to collect and reconcile accounts through approved chJessicals.
• Interfaced with customers to bring accounts current with suitable repayment plans.
• Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
• Improved operations by working with team members and customers to find workable solutions.
• Earned good attendance record and built reputation for being on time and ready to work.
• Maintained industry knowledge through continuing education, training and monitoring of industry publications.
• Consistently provided exceptional service and attention to customers and investors.
• Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
• Partnered with cash application team and credit manager on timely and accurate posting of remittances.
• Entered data in Notesmith software to keep records of personal and property loan information.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Sorted incoming mail and directed to correct personnel each day.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Answered and directed incoming calls using multi-line telephone system.
• Scheduled and confirmed appointments.
• Maintained daily calendars, set appointments with clients and plJessicad daily office events.
• Managed more than [Number] incoming calls per day.
• Prepared packages for shipment by generating packing slips and setting up courier deliveries.
• Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
• Directed and oversaw office personnel activities.
• Coordinated and communicated with [Number] clients daily to gather pertinent information.
• Greeted incoming patients and verified paperwork to manage smooth intake processes.
• Managed customer complaints and rectified issues to complete satisfaction.
• Documented and routed business correspondence to manage office paperwork.
• Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
• Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Organized resources and staff necessary to handle requirements and maintain strong service levels.
• Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
• Determined needs of visitors and provided information or solutions.
• Responded to inquiries and room requests made online, by phone or email.
• Communicated with outside offices to obtain records and transfer files for [Type] needs.
• Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
• Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
• Applied knowledge of medical terminology and insurance processes to support office administration productivity.
• Kept [Type] offices organized and well-stocked to maximize operational efficiency.
• Maintained office safety by screening visitors, updating logs and issuing temporary passes.
• Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
• Sorted and distributed business correspondence to correct department or staff member.
• Input customer data into reservation software and made immediate updates to reflect room changes.
• Assisted current and prospective patients with navigating telephone and web-based support systems.
• Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
• Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
• Created and optimized employee schedules for shift coverage.
• Updated front office phone protocols to increase productivity by [Number]% and decrease customer hold times.
• Addressed information updates by making changes to records in company databse.
• Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
• Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
• Reviewed [Type] and [Type] records to check completeness and verify integrity.
• Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
• Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
• Reviewed and efficiently processed [Number]+ files each day in busy [Type] environment.
• Scheduled meetings and meeting rooms for internal personnel, partners and clients.
• Made travel arrangements and reservations.
• Budgeted for new office supplies and [Type] equipment maintenance, keeping detailed track of office spending.
• Trained [Number] employees on [Software] and answered employee technological questions.
• Worked with office manager to attain operational goals.

• Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
• Automated office operations to manage client correspondence, record tracking and data communications.
• Oversaw office financial management, including AP/AR and payroll administration.
• Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
• Performed billing, collection and reporting functions for HOA office generating over $500,000 annually.
• Managed office inventory and placed new supply orders.
• Handled supply purchases and inventory management for office operations and equipment maintenance.
• Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• PlJessicad and executed successful corporate meetings, lunches and special events for groups of up to 450.
• PlJessicad for major business changes including system conversions and office moves.
• Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
• Supported clerical needs of HOA offices, including taking messages, scanning documents and routing business correspondence.
• Developed and administered department budgets.
• Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
• Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
• Ensured that all operations met federal and state laws.
• Enhanced trial proceedings by organizing evidence to optimize case preparation for successful outcomes.
• Managed conference calls by documenting participant details and preparing audio recordings for future reference.
• Optimized traceability, developing organization systems for court documents, exhibits, mediation materials, depositions, summonses, subpoenas, complaints, pleadings, opposing counsel responses, attorney letters, invoices, case summaries and files, e-file documents, general counsel agreements and agendas.
• Managed financial documentations such as expense reports and invoices.
• Wrote professional business correspondence.
• Increased office organization by developing more efficient filing system and customer database protocols.
• Supported Community Manager, HOA Board of Directors and HOA Members with smooth and efficient clerical support.
• Managed daily operations within HOA office by supporting continuous delivery of excellent services and care.
• Oversaw daily functions.
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
• Elevated customer satisfaction ratings by resolving client and case issues efficiently.
• Organized software licenses and handled all system updates.
• Implemented new credit card payment system to support online orders.
• Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
• Completed billing, collections and reporting duties on daily basis.
• Drafted internal documents and memoranda.
• Updated employee paperwork and records.
• Greeted visitors promptly and directed to correct locations.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Updated details in company database by keying in customer contacts and delivery dates.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Elevated customer satisfaction ratings by resolving client and case issues effectively.
• Wrote professional business correspondence to maintain strong line of communications.
• Directed and oversaw office personnel activities.
• PlJessicad for system conversions and office moves.
• Solicited vendor quotes to determine optimal material purchase pricing.
• Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
• Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
• Conferred with business leaders to evaluate needs and strategize operational improvements.
• Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
• Conducted staff performance evaluations to monitor progress and recommend professional development plan.
• Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
• Directed team of [Number] administrative professionals to meet team needs in fast-paced environment.
• Streamlined back office services for clients to promote proper functionality and positive user experience.
• Created training program for new office employees, decreasing training time [Number]%.
• Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
• Discussed performance-based objectives with department managers to determine contributory value of office programs.
• Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
• Managed office budget to handle inventory, postage and vendor services.

• Coordinated and directed 10-14 blackjack and poker tournaments each week.
• Analyzed consumer data to establish optimal media outlet variation and resource allocation for promotional strategies.
• Strengthened control and monitoring systems to keep games in full compliance with Oklahoma and Delaware Tribal Gaming Commission regulations.
• Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
• Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
• Moderated floor disputes to protect business assets and resolve customer service issues.
• Established and enforced banks and table limits for each game type.
• Smoothly oversaw efficient and accurate monetary transactions between house and customers.
• Improved operations by working with team members and customers to find workable solutions.
• Performed site evaluations, customer surveys and team audits as part of quality assurance program.
• Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
• Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from dealer errors or customer confusion.
• Developed cost-savings and new solutions to existing problems through persistent research and innovation.
• Maintained industry knowledge through continuing education, training and monitoring of industry publications.
• Earned good attendance record and built reputation for being on time and ready to work.
• Consistently provided exceptional service and attention to customers and tribal members.
• Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
• Verified product placements in web scheduler.
• Drafted and distributed weekly production schedule to upper management and production staff.
• Performed functional game duties quickly by efficiently handling money and chips.
• Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
• Calmed down angry guests or patrons using skills in active listening and positive engagement.
• Provided gambling chips and coin money in exchange for legal currency for players to join in games.
• Maintained enjoyable environment by entertaining and engaging players at tables.
• Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
• Dealt various casino games, juggling multiple hands over shifts and 100-2000 patrons nightly.
• Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
• Observed casino floor and blackjack table for suspicious activity.
• Explained rules, took bets, and delivered payouts to facilitate movement of games.
• Created agenda, materials and communications for team meetings.
• Explained game and casino rules to guests.
• Welcomed customers to blackjack table.
• Introduced profitable practices into the company's marketing strategy, increasing generated game revenue by 78% over 6 months.
• Performed continual evaluations of dealer time on clock in order to keep the department under budget resulting in zero over-time hours and increasing department profit by 96%.
• Compiled customer hourly play and monetary data and created reports and spreadsheets for use by Table Games department.
• Tracked expenses and documented records using multiple software programs.
• Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
• Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
• Identified vacancies and recruited and hired applicants to fill positions in table games.
• Oversaw team of 21, eliminating downtime and facilitating schedule adherence.
• Onboarded and trained more than 5 new employees per year.
• Maintained 100% protocol and procedural accuracy through Delaware Tribal Gaming Commission management tools.
• Created succession plans and promotion paths for all staff.
• Created and developed Policy and Procedure Manual for Table Games Department that Delaware Tribal Gaming Commission put into effect.
• Oversaw cage operations for [Number]-square foot casino.
• Organized and directed [Number] blackjack and poker tournaments each [Timeframe].
• Interpreted game guidelines and betting limits.
• Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.

• Counted cash drawer at end of shift and prepared bank deposits.
• Processed payments on cash register and counted back bills and change to patrons.
• Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
• Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
• Assisted school district food service director by coaching and training new employees.
• Maintained industry knowledge through continuing education, training and monitoring of industry publications.
• Improved operations by working with team members and customers to find workable solutions.
• Consistently provided exceptional service and attention to students and teachers
• Earned good attendance record and built reputation for being on time and ready to work.
• Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
• Recovered lost revenue by persistently reaching out to customers with past due accounts.
• Improved existing collections processes by analyzing rejection patterns and denials.
• Created repayment plans based on account holders' financial status and repayment abilities.
• Contacted customers and explained debt management to encourage timely debt payments.
• Placed outbound collections calls daily to approximately 350 account holders.
• Maintained accurate records and reported on collection activity and accounts receivable status.
• Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
• Upheld privacy and security requirements established by Oklahoma Public School regulatory agencies.
• Followed guidelines for safe serving, appropriate temperatures, and proper presentation.
• Maintained tools, equipment, and surfaces in clean, neat and working order.
• Performed work to top standards, proving best service for students, employees and school visitors.
• Rang up orders on cash register to process cash, credit card and personal check payments.
• Prepared food according to recipe instructions to manage regular school meals.
• Monitored use of condiments, utensils, and beverages.
• Upheld correct procedures for preparing foods and storing leftovers.
• Operated industrial dishwasher to wash glassware and utensils.
• Organized and prepared ingredients for batch cooking.
• Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
• Utilized safe and efficient methods for operating equipment.
• Adhered to safe and proper storage guidelines for incoming supplies.
• Verified adequate levels of linens and trays and restocked low items.
• Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
• Backed up cashier staff to process customer orders and payments.
• Tailored orders to address customer allergies and gluten concerns.