Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Results-driven manager and accounts receivable specialist excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in accounting and business terminology, products and services to effectively address and respond to customer and executive inquiries.

Detail-oriented [Job Title] with experience in event planning and oversight. Expert at organizing memorable gatherings reflecting clients' vision. Successful in tracking trends and seamlessly integrating traditional, contemporary and modern customs and traditions.

Veteran [Job Title] with expertise in special events planning. Successfully grows business through word-of-mouth referrals and effective print and digital marketing strategies. Consistently exceeds clients' expectations by managing costs and recognizing opportunities for improvement.

Successful [Job Title] offering [Number] years of experience in special events and charity gala planning. Talented at promoting community outreach and fundraising events. Accomplished at reaching revenue targets and increasing sponsorships.

Talented [Job Title] bringing [Number] years of expertise in highly-personalized event planning. Successful at building relationships with clients and leading teams to execute events. Seasoned veteran at negotiating with vendors and venues to secure cost-effective services, saving clients money.

  • Profit and loss accountability
  • Client-focused service
  • Providing customer support
  • Administrative operations
  • Finance tracking
  • Maintaining status reports
  • Donor relations
  • Food service knowledge
  • Catering coordination
  • Fundraising
  • Managing events start to finish
  • Schedule management
  • Corporate events planning
  • Vendor management
  • Trade show management
Event Coordinator, 08/2020 to 12/2021
Jones Lange Lasalle Inc.Franklin, PA,
  • Maintained close communication with clients to mitigate service issues.
  • Grew revenues by closing on leads generated from special events.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • PlJessicad, coordinated and executed weddings and special events.
  • Coordinated vendors, timelines and budgets for events.
  • Selected décor and event materials fitting clients' requests and vision.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Scheduled and managed transportation for event participants.
  • Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
  • Hosted large groups by engaging with attendees during annual events.
  • Initiated negotiations with vendors and subcontractors to meet event budget.
  • PlJessicad graduations by securing event locations and creating program booklets.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
  • Assessed event success and identified improvement areas through client feedback.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Networked to obtain potential event sponsors.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Boosted client satisfaction through administration of on-site service requests and event logistics management.
  • Trained customer service, marketing and sales teams for events.
  • Drove event attendance while reducing overhead through marketing and outreach initiatives.
Receptionist & Accounts Receivable Specialist, 01/2015 to 10/2018
Cooper-Booth Wholesale CompanyGlen Burnie, MD,

Took accurate messages for staff and management to facilitate open and speedy communication.

  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Processed payments for customer fundings and updated accounts to reflect balance changes.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Entered data in funding software to keep records of customer balance information.
  • Minimized loss by negotiating payment terms directly with clients, consistently achieving 91% recovery rate.
  • Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of monthly invoices.
  • Routinely contacted account holders with balances over ten days past due to resolve delinquencies.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved chJessicals.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Consistently provided exceptional service and attention to customers and investors.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Partnered with cash application team and credit manager on timely and accurate posting of remittances.
  • Entered data in Notesmith software to keep records of personal and property loan information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and plJessicad daily office events.
  • Managed more than [Number] incoming calls per day.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Directed and oversaw office personnel activities.
  • Coordinated and communicated with [Number] clients daily to gather pertinent information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Documented and routed business correspondence to manage office paperwork.
  • Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Maintained front office cleanliness and organized supplies to increase [Type] task productivity.
  • Determined needs of visitors and provided information or solutions.
  • Responded to inquiries and room requests made online, by phone or email.
  • Communicated with outside offices to obtain records and transfer files for [Type] needs.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Kept [Type] offices organized and well-stocked to maximize operational efficiency.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Assisted current and prospective patients with navigating telephone and web-based support systems.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Created and optimized employee schedules for shift coverage.
  • Updated front office phone protocols to increase productivity by [Number]% and decrease customer hold times.
  • Addressed information updates by making changes to records in company databse.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
  • Reviewed [Type] and [Type] records to check completeness and verify integrity.
  • Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Reviewed and efficiently processed [Number]+ files each day in busy [Type] environment.
  • Scheduled meetings and meeting rooms for internal personnel, partners and clients.
  • Made travel arrangements and reservations.
  • Budgeted for new office supplies and [Type] equipment maintenance, keeping detailed track of office spending.
  • Trained [Number] employees on [Software] and answered employee technological questions.
  • Worked with office manager to attain operational goals.
Office Manager, 07/2012 to 12/2013
Nocona Hills Owners AssociationCity, STATE,
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Performed billing, collection and reporting functions for HOA office generating over $500,000 annually.
  • Managed office inventory and placed new supply orders.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Evaluated and identified ineffective workflow processes to devise and implement solutions which achieved greater productivity and personnel performance.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • PlJessicad and executed successful corporate meetings, lunches and special events for groups of up to 450.
  • PlJessicad for major business changes including system conversions and office moves.
  • Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
  • Supported clerical needs of HOA offices, including taking messages, scanning documents and routing business correspondence.
  • Developed and administered department budgets.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Ensured that all operations met federal and state laws.
  • Enhanced trial proceedings by organizing evidence to optimize case preparation for successful outcomes.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Optimized traceability, developing organization systems for court documents, exhibits, mediation materials, depositions, summonses, subpoenas, complaints, pleadings, opposing counsel responses, attorney letters, invoices, case summaries and files, e-file documents, general counsel agreements and agendas.
  • Managed financial documentations such as expense reports and invoices.
  • Wrote professional business correspondence.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Supported Community Manager, HOA Board of Directors and HOA Members with smooth and efficient clerical support.
  • Managed daily operations within HOA office by supporting continuous delivery of excellent services and care.
  • Oversaw daily functions.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Organized software licenses and handled all system updates.
  • Implemented new credit card payment system to support online orders.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Completed billing, collections and reporting duties on daily basis.
  • Drafted internal documents and memoranda.
  • Updated employee paperwork and records.
  • Greeted visitors promptly and directed to correct locations.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Directed and oversaw office personnel activities.
  • PlJessicad for system conversions and office moves.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Conferred with business leaders to evaluate needs and strategize operational improvements.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Directed team of [Number] administrative professionals to meet team needs in fast-paced environment.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Created training program for new office employees, decreasing training time [Number]%.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
  • Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
  • Managed office budget to handle inventory, postage and vendor services.
Table Games Manager, 08/2009 to 05/2012
Gold River CasinoCity, STATE,
  • Coordinated and directed 10-14 blackjack and poker tournaments each week.
  • Analyzed consumer data to establish optimal media outlet variation and resource allocation for promotional strategies.
  • Strengthened control and monitoring systems to keep games in full compliance with Oklahoma and Delaware Tribal Gaming Commission regulations.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Established and enforced banks and table limits for each game type.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits as part of quality assurance program.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from dealer errors or customer confusion.
  • Developed cost-savings and new solutions to existing problems through persistent research and innovation.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Consistently provided exceptional service and attention to customers and tribal members.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Verified product placements in web scheduler.
  • Drafted and distributed weekly production schedule to upper management and production staff.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Dealt various casino games, juggling multiple hands over shifts and 100-2000 patrons nightly.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Observed casino floor and blackjack table for suspicious activity.
  • Explained rules, took bets, and delivered payouts to facilitate movement of games.
  • Created agenda, materials and communications for team meetings.
  • Explained game and casino rules to guests.
  • Welcomed customers to blackjack table.
  • Introduced profitable practices into the company's marketing strategy, increasing generated game revenue by 78% over 6 months.
  • Performed continual evaluations of dealer time on clock in order to keep the department under budget resulting in zero over-time hours and increasing department profit by 96%.
  • Compiled customer hourly play and monetary data and created reports and spreadsheets for use by Table Games department.
  • Tracked expenses and documented records using multiple software programs.
  • Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Identified vacancies and recruited and hired applicants to fill positions in table games.
  • Oversaw team of 21, eliminating downtime and facilitating schedule adherence.
  • Onboarded and trained more than 5 new employees per year.
  • Maintained 100% protocol and procedural accuracy through Delaware Tribal Gaming Commission management tools.
  • Created succession plans and promotion paths for all staff.
  • Created and developed Policy and Procedure Manual for Table Games Department that Delaware Tribal Gaming Commission put into effect.
  • Oversaw cage operations for [Number]-square foot casino.
  • Organized and directed [Number] blackjack and poker tournaments each [Timeframe].
  • Interpreted game guidelines and betting limits.
  • Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
School Accuscan Cafeteria Clerk, 08/2007 to 11/2010
Anadarko Public SchoolsCity, STATE,
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Assisted school district food service director by coaching and training new employees.
  • Maintained industry knowledge through continuing education, training and monitoring of industry publications.
  • Improved operations by working with team members and customers to find workable solutions.
  • Consistently provided exceptional service and attention to students and teachers
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Improved existing collections processes by analyzing rejection patterns and denials.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Placed outbound collections calls daily to approximately 350 account holders.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
  • Upheld privacy and security requirements established by Oklahoma Public School regulatory agencies.
  • Followed guidelines for safe serving, appropriate temperatures, and proper presentation.
  • Maintained tools, equipment, and surfaces in clean, neat and working order.
  • Performed work to top standards, proving best service for students, employees and school visitors.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Prepared food according to recipe instructions to manage regular school meals.
  • Monitored use of condiments, utensils, and beverages.
  • Upheld correct procedures for preparing foods and storing leftovers.
  • Operated industrial dishwasher to wash glassware and utensils.
  • Organized and prepared ingredients for batch cooking.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Utilized safe and efficient methods for operating equipment.
  • Adhered to safe and proper storage guidelines for incoming supplies.
  • Verified adequate levels of linens and trays and restocked low items.
  • Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
  • Backed up cashier staff to process customer orders and payments.
  • Tailored orders to address customer allergies and gluten concerns.
Education and Training
Bachelor of Science: Psychology, Expected in
Cameron University - Lawton, OK
High School Diploma: , Expected in 06/1989
San Benito High School - Hollister, CA

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School Attended

  • Cameron University
  • San Benito High School

Job Titles Held:

  • Event Coordinator
  • Receptionist & Accounts Receivable Specialist
  • Office Manager
  • Table Games Manager
  • School Accuscan Cafeteria Clerk


  • Bachelor of Science
  • High School Diploma

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