receptionist account manager resume example with 17+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Enthusiastic Front Office Assistant/ Account Manager bringing expertise in Insurance/Medical office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image. I believe in being trustworthy and loyal to Clients that I have the honor of servicing.

  • Account reconciliation abilities
  • Account follow-up
  • Accounting experience
  • Accounting practices
  • Sage50 accounting knowledge
  • Accounts receivable professional
  • Personal Lines Insurance Quoting
  • Front Desk Management
  • Familiar with Multi- Carriers in the Insurance Industry
Education and Training
Pitt Community College Greenville , Expected in : Respiratory Therapist - GPA :
New Bern High School New Bern, NC Expected in 06/1987 High School Diploma : - GPA :
Methodist Health System - Receptionist/ Account Manager
Grand Prairie, TX, 04/2015 - Current
  • Sorted incoming mail and directed to correct personnel each day.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Oversaw office inventory by restocking supplies and submitting purchase orders for new Office Equipment.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Provided information to callers and drafted office emails.
  • Answered and directed incoming calls using multi-line telephone system.
  • Furthered Schooling by taking the North Carolina Property & Casualty Licensing Class. Have obtained a License by taking the appropriate CE Classes since 2015.
  • Worked with EPIC and Applied Systems
  • Worked together with Producers quoting Personal Lines with numerous Carriers.
CCHC New Bern Internal Medicine - Patient Representative
City, STATE, 03/2008 - 04/2015
  • Spoke to patients upon arrival to determine if personal data or insurance information had changed.
  • Supervised the flow of patients and made sure each person was checked in and attended to quickly.
  • Promoted patient data confidentiality by following strict rules and regulations endorsed by the facility.
  • Scheduled appointments and ensured all patients received appointment reminders for upcoming office visits.
  • Informed patients of delays and approximate wait times upon arrival for appointments.
  • Checked daily doctor schedules and verified insurance.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Referred Patients to Specialist from Primary Doctor referrals.
Craven Regional Medical Center- Carolina East - Department Coordinator Security
City, STATE, 01/2004 - 03/2008
  • Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
  • Ordered Uniforms for Company Police Department
  • Reviewed Annual Departmental Policies
  • PBX Communications- answering Main Phone Line to the Hospital and transferring
  • Communications- Paging Physicians, dispatching Officers, Processing Death Certificates, communicating all Security Codes.
  • Patient Valuables Coordinator-handling and processing of storing, recording, and returning to the patient.
  • Assisting the Director with Payroll and hiring.
  • Assisted with Security Checks around the Hospital
  • Received North Carolina Property & Casualty License along with CE Classes
  • Assisted with the remodeling of the Front Lb

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Resume Overview

School Attended

  • Pitt Community College
  • New Bern High School

Job Titles Held:

  • Receptionist/ Account Manager
  • Patient Representative
  • Department Coordinator Security


  • Some College (No Degree)
  • High School Diploma

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