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Receptionist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in multiple types of industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • 40 WPM typing speed
  • Meticulous and organized
  • Organization and efficiency
  • Office equipment operations
  • Multi-line telephone skills
  • Data entry
  • Professional and polished presentation
  • Flexible
  • Multitasking and prioritization
  • Business operations understanding
Experience
Receptionist, 03/2020 to 07/2020
VetcorMillis, MA,
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
Data Entry Clerk, 03/2017 to 07/2020
Clean Harbors, Inc.Austin, TX,
  • Obtained scanned records and uploaded into company databases.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Compiled, sorted and verified digital data against source documents.
  • Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Identified system and account issues to quickly and accurately resolve.
  • Translated written documentation and notes into emails and other types of correspondence.
Assistant Store Manager, 06/2015 to 03/2017
Ascena Retail GroupNew Albany, OH,
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Assistant Store Manager, 04/2013 to 06/2015
Ascena Retail GroupHouston, TX,
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Processed credit and debit card payments and returned proper change for cash purchases.
Education and Training
High School Diploma: , Expected in 05/2008
Plainfield High School - Plainfield, IN
GPA:

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93Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Plainfield High School
Job Titles Held:
  • Receptionist
  • Data Entry Clerk
  • Assistant Store Manager
  • Assistant Store Manager
Degrees
  • High School Diploma

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