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Receptionist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Office equipment operations
  • Business operations understanding
Education and Training
Simon Kenton High School Independence, KY Expected in 06/1970 High School Diploma : - GPA :
Experience
Vetcor - Receptionist
North Windham, CT, 03/2020 - Current
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Organized and updated [Timeframe] schedules and monthly calendar obligations for various levels of management and staff.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Managed more than [Number] incoming calls per day.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number] [Job title]s.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Assisted [Number] visitors per [Timeframe] by directing to appropriate personnel and answering average of [Number] calls and emails daily.
  • Scheduled and confirmed appointments.
  • Rendered information to callers and drafted office emails.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Prepared packages for [Type] deliveries and coordinated timely shipments.
  • Sorted incoming mail and directed to correct personnel each day.
  • Responded to customer concerns and issues by [Action].
Dattco - School Bus Monitor
Manchester, CT, 07/2014 - 03/2020
  • Accompanied driver and children on bus route to keep students safe and protected.
  • Protected students from physical and verbal bullying.
  • Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
  • Implemented process to make sure students exited at correct stop and to proper guardians.
  • Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
  • Monitored buses, including up to [Number] special education passengers up to age [Number].
  • Complied with state, local and federal laws regarding student confidentiality.
  • Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
  • Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
  • Spoke directly with each student to understand pressing needs, concerns or fears.
  • Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
  • Maintained strong proficiency in CPR, First Aid and [Type] rescue techniques to provide optimal support to individuals in distress.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Patrolled [Type] areas to identify anyone in need of assistance and provide immediate care.
  • Provided immediate and level-headed response to medical and other emergencies.
  • Explained bus rules to inform and educate passengers on policies and protocols.
  • Conducted emergency bus evacuations using main and emergency doors.
  • Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
  • Maintained familiarity with student restraint devices and methods for securing special seats.
  • Performed inspections before and after each trip.
  • Helped drivers monitor and manage student actions to maintain bus safety.
Heritage Financial Corporation - Bank Teller
Beaverton, OR, 03/2009 - 08/2014
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Responded and assisted customers with account inquiries and updates.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Processed [Number] customer transactions hourly while demonstrating extreme attention to detail.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Reduced [Type] errors by more than [Number]% by double checking transactions and using [Technique].
  • Reconciled cash and checks against computer records at end of shift.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Processed new accounts, including checking and savings accounts credit applications.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.
  • Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Entered transactions into computer and issued customer receipts.
  • Recommended bank products and services to current and prospective customers.
Mccoy's Building Supply - Service Representative
Alpine, TX, 03/1970 - 05/1996
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Escalated complex issues and set up appointments for further service.
  • Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
  • Updated accounts with recent information and processed customer payments.
  • Upheld strict standards for quality and performance.
  • Fulfilled customers' orders via live chat.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Educated customers on service plans, including upgrades.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.

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70Average

Resume Strength

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Resume Overview

School Attended
  • Simon Kenton High School
Job Titles Held:
  • Receptionist
  • School Bus Monitor
  • Bank Teller
  • Service Representative
Degrees
  • High School Diploma

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