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Receptionist Resume Example

Resume Score: 80%

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V
RECEPTIONIST
Summary
Skills
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Office equipment operations
  • Business operations understanding
Experience
Receptionist
City, State
Company Name/Mar 2020 to Current
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Organized and updated [Timeframe] schedules and monthly calendar obligations for various levels of management and staff.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Managed more than [Number] incoming calls per day.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number][Job title]s.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Assisted [Number] visitors per [Timeframe] by directing to appropriate personnel and answering average of [Number] calls and emails daily.
  • Scheduled and confirmed appointments.
  • Rendered information to callers and drafted office emails.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Prepared packages for [Type] deliveries and coordinated timely shipments.
  • Sorted incoming mail and directed to correct personnel each day.
  • Responded to customer concerns and issues by [Action].
School Bus Monitor
City, State
Company Name/Jul 2014 to Mar 2020
  • Accompanied driver and children on bus route to keep students safe and protected.
  • Protected students from physical and verbal bullying.
  • Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
  • Implemented process to make sure students exited at correct stop and to proper guardians.
  • Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
  • Monitored buses, including up to [Number] special education passengers up to age [Number].
  • Complied with state, local and federal laws regarding student confidentiality.
  • Exhibited expertise of safety and emergency laws and procedures and helped students evacuate quickly and safely upon emergencies.
  • Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
  • Spoke directly with each student to understand pressing needs, concerns or fears.
  • Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
  • Maintained strong proficiency in CPR, First Aid and [Type] rescue techniques to provide optimal support to individuals in distress.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Patrolled [Type] areas to identify anyone in need of assistance and provide immediate care.
  • Provided immediate and level-headed response to medical and other emergencies.
  • Explained bus rules to inform and educate passengers on policies and protocols.
  • Conducted emergency bus evacuations using main and emergency doors.
  • Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
  • Maintained familiarity with student restraint devices and methods for securing special seats.
  • Performed inspections before and after each trip.
  • Helped drivers monitor and manage student actions to maintain bus safety.
Bank Teller
City, State
Company Name/Mar 2009 to Aug 2014
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Responded and assisted customers with account inquiries and updates.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Processed [Number] customer transactions hourly while demonstrating extreme attention to detail.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Reduced [Type] errors by more than [Number]% by double checking transactions and using [Technique].
  • Reconciled cash and checks against computer records at end of shift.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Processed new accounts, including checking and savings accounts credit applications.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.
  • Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Entered transactions into computer and issued customer receipts.
  • Recommended bank products and services to current and prospective customers.
Service Representative
City, State
Company Name/Mar 1970 to May 1996
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Escalated complex issues and set up appointments for further service.
  • Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
  • Updated accounts with recent information and processed customer payments.
  • Upheld strict standards for quality and performance.
  • Fulfilled customers' orders via live chat.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Educated customers on service plans, including upgrades.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
Education and Training
High School DiplomaSimon Kenton High SchoolJun 1970City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Simon Kenton High School

Job Titles Held:

  • Receptionist
  • School Bus Monitor
  • Bank Teller
  • Service Representative

Degrees

  • High School Diploma

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