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Receptionist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Attentive Receptionist with 3 years organizing documents, providing administrative support to staff members. Skilled at arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients.

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Skills
  • Meticulous and organized
  • Multi-line telephone skills
  • Office equipment operations
  • Business operations understanding
  • Recordkeeping and bookkeeping
  • Organization and efficiency
  • Technologically savvy
  • Data entry
  • Multitasking and prioritization
  • Security understanding
  • Document control
  • Correspondence management
  • Flexible
Experience
Receptionist, 04/2017 to 04/2020
AbmAkron, OH,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Managed more than 50 incoming calls per day.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Rendered information to callers and drafted office emails.
  • Sorted incoming mail and directed to correct personnel each day.
Ics Manager , 05/2012 to 04/2017
WalmartCity, STATE,
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Cross-trained in every store role to maximize operational knowledge.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
: Associate of Science , Expected in
Midlands Technical College - West Columbia, SC
GPA:
High School Diploma: , Expected in 05/2009
Harlem High School - Harlem, GA
GPA:

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Resume Overview

School Attended
  • Midlands Technical College
  • Harlem High School
Job Titles Held:
  • Receptionist
  • Ics Manager
Degrees
  • Some College (No Degree)
  • High School Diploma