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Receptionist Resume Example

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RECEPTIONIST
Professional Summary

Oklahoma Notary, Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Skills
  • Multi-line telephone systems
  • Memorization and recall
  • Data entry
  • Organization skills
  • Time management
  • Multitasking strengths
  • Telephone skills
  • Tableside service
  • Order accuracy
  • Sale expertise
  • Food tray carrying
  • To-go order preparation
  • Food preparation
  • Food preparation and safety
  • Dining area cleanliness
  • Menu memorization
  • Cash handling
  • Bookkeeping
  • Police and fire procedures
  • Basic life support understanding
  • Professional demeanor
  • Security awareness
Work History
Dispatch, Accounts Receivable, 06/2020 to Current
Company Name – City, State
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Received and routed business correspondence to correct departments and staff members.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Read system maps and caller information, and documented all details in system.
  • Answered calls from automatic routing system and took basic information from callers.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
Receptionist, 08/2017 to 06/2020
Company Name – City, State
  • Operated multi-line telephone system to independently handle over 40 calls each day
  • Restocked, arranged and organized merchandise
  • Received and routed business correspondence to correct departments and staff members
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Handled complaints and questions, and re-directed calls to other team members as appropriate
  • Entered daily data in computer systems and documented office activities
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules
  • Scheduled and confirmed appointments
  • Counted cash in register drawer to balance register at beginning and end of shift
  • Checked prices for customers
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Sorted, received and distributed mail correspondence between departments and personnel.
Waitress, 06/2017 to 08/2017
Company Name – City, State
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
Waitress, 11/2015 to 05/2017
Company Name – City, State
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Restocked salad bar and buffet for lunch and dinner service
  • Maintained customer satisfaction with timely table check-ins to assess drink or other needs
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Used cash registers and credit card machines to cash out customers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
Server, 07/2015 to 11/2015
Company Name – City, State
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Restocked salad bar and buffet for lunch and dinner service
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Education
High School Diploma: 2016
K12 Virtual Charter High School - City

High School Diploma

Certifications
  • CNP - Certified Notary Public
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Resume Overview

School Attended

  • K12 Virtual Charter High School

Job Titles Held:

  • Dispatch, Accounts Receivable
  • Receptionist
  • Waitress
  • Server

Degrees

  • High School Diploma : 2016

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