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Receptionist Resume Example

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RECEPTIONIST
Summary
Skills
  • Communication and presentation
  • Client-focused service
  • Office reception
  • Providing customer support
  • Call controlling
  • Verifying orders
  • Patient reception
  • Expert communicator
Experience
02/2020 - CurrentCompany NameCity, State
Receptionist
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments for [Product or Service] and updated accounts to reflect balance changes.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Coordinated and communicated with [Number] clients daily to gather pertinent information.
06/2018 - CurrentCompany NameCity, State
Waitress
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Increased sales of key menu items through effective upselling.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
12/2015 - 06/2018Company NameCity, State
Waitress
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Increased sales of key menu items through effective upselling.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Education and Training
City, State
Diagnostic ImagingLinn-Benton Community College
06/2017City, State
High School DiplomaSouth Albany High School
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Resume Overview

School Attended

  • Linn-Benton Community College
  • South Albany High School

Job Titles Held:

  • Receptionist
  • Waitress

Degrees

  • Diagnostic Imaging
    High School Diploma

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