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Receptionist Resume Example

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RECEPTIONIST
Professional Summary

I have always been a hard worker. I started working at the age of 17 and have actually worked for the Quileute Tribal Enterprise up until November 2019 when I started working for the Tribal Office but I loved every job I have work for in Enterprise because I love to work.

So far since starting here at the Tribal Office as the Receptionist (temp worker) I have leaned a lot,

I am an outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, data-entry and database administration.

I am a dedicated worker I love to give my all to any project I am assigned and try to push to get them done as soon as possibly can, and I am always keeping myself busy and will find things to do once assigned projects have been completed.

Work History
Quileute Tribal Office. La Push, United StatesReceptionist | 11/2019 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution
  • Handled complaints and questions, and re-directed calls to other team members as appropriate
  • Greeted arriving members professionally by first name
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Corresponded with clients through email, telephone or postal mail
  • Kept records in Microsoft Excel & Word to maintain Government data by entering and updating information
  • Offered appointment information updates and rescheduling to guests
  • Supported various administrative duties by proofreading, transcribing and invoicing
  • Entered daily data in computer systems and documented office activities
  • Collected, sorted, distributed and sent mail and packages
  • Sorted, received and distributed mail correspondence between departments and personnel
  • Answered and quickly redirected up to 2-3 dozens calls per day
Three Rivers Resort. Forks, WAHousekeeper | 04/2018 - Current
  • Removed waste paper and other trash from premises to designated area
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
  • Verified cleanliness and organization of storage areas and carts
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
  • Kept building entryway glass clean and polished for professional presentation
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture
  • Transported cleaning products and equipment to and from utility rooms
  • Accepted accountability for all assigned building keys, master keys and access cards
  • Adhered to professional house cleaning checklist
  • Changed bed linens and collected soiled linens for cleaning
  • Polished glass surfaces and windows
  • Rotated linens in storerooms and replenished when supplies ran low
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Communicated repair needs to maintenance staff
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Maintained daily facility operations
  • Worked on team of 2 staff members to service 10 cabins daily
Native Grounds Espresso. La Push, WashingtonBarista | 04/2019 - 11/2019
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 2hours
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
  • Controlled line and crowd with quick, efficient service
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Cleaned counters, machines, utensils and seating areas daily
  • Accurately completed end-of-day financial tasks worth over $250 of cash and card transactions daily
Lonesome Creek Store. La Push, WACashier | 06/2018 - 06/2019
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Educated customers on promotions to enhance sales
  • Handled dozens of daily credit and cash transactions for customers with accuracy and speed
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Maintained reports of transactions and greeted customers when entering and leaving establishment
  • Counted money in drawers at beginning and end of each shift
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Assisted customers with locating and choosing merchandise in any store department
  • Prepared beverages and filled food orders for customers
  • Used POS system to enter orders, process payments, and issue receipts
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Set up new sales displays
  • Checked prices for customers and processed items sold by scanning bar codes
  • Helped over 4-5 dozen guests every day by processing payments, monitoring reward accounts and resolving service concerns
Car Seat Tech

Oct 2017 I became a Certified Car Seat Tech for Clallam County.

Skills
  • Customer and client relations
  • Documentation and reporting
  • Correspondence distribution
  • Organization skills
  • Sorting and labeling
  • Mail handling
  • Multi-line Telephone Systems
  • Data Entry
  • Stocking and replenishing
  • Word processing
  • Cash Handling
  • Call forwarding
  • Filing
Education
Peninsula CollegePort Angeles, WA04/2008GED
Peninsula CollegePort Angeles, WA

Some College (No Degree) 2016-2017

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Resume Overview

Companies Worked For:

  • Quileute Tribal Office
  • Three Rivers Resort
  • Native Grounds Espresso
  • Lonesome Creek Store

School Attended

  • Peninsula College

Job Titles Held:

  • Receptionist
  • Housekeeper
  • Barista
  • Cashier

Degrees

  • GED

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