Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and energetic worker with many years of work in under pressure settings. A great multi-tasking worker, who can adapt and is eager to learn, grow and excel in this industry.
Skills
Analytical skills
Heavy lifting
Flexible & Adaptable
Hand and power tool operation
Loading and Unloading Proficiency
Project Management
Safety awareness
Ability to work independently as well as a team
Working Under Pressure
Quick Problem Solver
Technology Skills
Education and Training
Murrumbidgee Regional High School Griffith, Expected in 12/2021 ā āHigh School Diploma: - GPA:
Experience
C.T. Male Associates - Receptionist Latham, NY, 01/2019 - Current
Confirmed appointments, communicated with clients and updated client records.
Managed multiple tasks and met time-sensitive deadlines.
Resolved customer problems and complaints.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Corresponded with clients through email, telephone or postal mail.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Checked patient insurance, demographic and health history to keep information current.
Penn State University - Waitress and Barista University Park, PA, 01/2018 - Current
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Prepared specialty desserts for customers for special occasions.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Checked identification for minimum age for sale of alcoholic beverages.
Used cash registers and credit card machines to cash out customers.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Inspected dishes and utensils for cleanliness.
Stayed up-to-date on menu changes to help customers make food choices.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Maintained supply levels in counter and customer areas to meet typical demands.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Educated coworkers and customers about new products.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
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