Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Administrative Assistant with over 5 years' experience working in both the public and private sectors. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers.

Expected in 05/2013 Associate of Arts | General Studies East Georgia State College, Statesboro, GA, GPA:
Work History
04/2022 to Current HR Assistant/Accounts Payable Assistant (Contract) Exos | Boise, ID,
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Prepared vendor invoices and processed incoming payments.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Reconciled monthly vendor statements and collected over $20,000 in credits from billing inconsistencies
  • Computer Ease, Job Clock, and Quickbooks experience
  • Processed/ Entered 45+ invoices daily
  • Guided new applicants through the hiring process and sent resumes to HR manager for review.
  • Relayed any discrepancies in hours, deductions, and equipment that affected employee pay to HR manager.
  • Fixed inconsistencies/ mistakes in field worker's hours in the Job Clock system.
  • Assisted Accounts Payable/Receivable Clerk with NTO's and liens in accordance with Florida Law.
11/2021 to Current Project Management Assistant/Data Entry Specialist Select Medical Corporation | East Wareham, MA,
  • Created a Knowledge Base with job aides to provide support for complex issues.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Facilitated communication between internal and external project stakeholders to keep all parties well-informed.
  • Recorded time allocated to projects and updated master tracking documents.
02/2020 to 10/2021 Lead Receptionist Alorica | City, STATE,
  • Responsible for filling and authorizing medications daily
  • Triaged new patients to determine urgency of care
  • Proficient in using encrypted databases
  • Scheduled over 30 medical procedures per week.
  • Referred patients to outside medical specialist
08/2019 to 01/2020 Customer Service Representative Parker's Market | City, STATE,
  • Served as a third party representative to Verizon Wireless' Escalations department
  • Answered over 55 calls, daily, in order to meet fast paced demands
  • Utilized inbound and outbound telephone techniques to solidify and build client relationships.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Proficient in Microsoft Office
  • Medical office administration
  • Accounting Software
  • Typing 40 wpm
  • Quickbooks
  • Quality Assurance
  • Project Management
  • Spreadsheet management
  • Report drafting
  • Accounting
  • Financial Reporting
  • Account Reconciliation

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School Attended

  • East Georgia State College

Job Titles Held:

  • HR Assistant/Accounts Payable Assistant (Contract)
  • Project Management Assistant/Data Entry Specialist
  • Lead Receptionist
  • Customer Service Representative


  • Associate of Arts

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