Administrative Assistant with over 5 years' experience working in both the public and private sectors. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled monthly vendor statements and collected over $20,000 in credits from billing inconsistencies
- Computer Ease, Job Clock, and Quickbooks experience
- Processed/ Entered 45+ invoices daily
- Guided new applicants through the hiring process and sent resumes to HR manager for review.
- Relayed any discrepancies in hours, deductions, and equipment that affected employee pay to HR manager.
- Fixed inconsistencies/ mistakes in field worker's hours in the Job Clock system.
- Assisted Accounts Payable/Receivable Clerk with NTO's and liens in accordance with Florida Law.
- Created a Knowledge Base with job aides to provide support for complex issues.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Facilitated communication between internal and external project stakeholders to keep all parties well-informed.
- Recorded time allocated to projects and updated master tracking documents.
- Responsible for filling and authorizing medications daily
- Triaged new patients to determine urgency of care
- Proficient in using encrypted databases
- Scheduled over 30 medical procedures per week.
- Referred patients to outside medical specialist
- Served as a third party representative to Verizon Wireless' Escalations department
- Answered over 55 calls, daily, in order to meet fast paced demands
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
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Resume Overview
School Attended
- East Georgia State College
Job Titles Held:
- HR Assistant/Accounts Payable Assistant (Contract)
- Project Management Assistant/Data Entry Specialist
- Lead Receptionist
- Customer Service Representative
Degrees
- Associate of Arts
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