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Receptionist Resume Example

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RECEPTIONIST
Professional Summary

Versatile Administrative Assistant offering Ten years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Skills
  • Professional demeanor
  • Security awareness
  • Multi-Line Telephone Systems
  • Scheduling
  • Bookkeeping
  • Mail handling
  • Telephone skills
  • Business operations
  • Business administration
  • Customer/Client relations
  • Documentation and reporting
  • Customer and Client Relations
  • Time management
  • Expense reporting
  • Database administration
  • Administrative support
  • Office management
  • Organization skills
Work History
Receptionist | 04/2020 to 07/2020
Iron Horse Welding - Shallowater, TX
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Scheduled and confirmed appointments and meetings for welders.
  • Assisted over 10 customers via phone each day.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Resolved customer problems and complaints by phone.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept records in excel to maintain busness data by entering and updating information.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Provided clerical support to four company employees by copying, faxing and filing documents.
Customer Service Representative | 12/2016 to 05/2017
Wells Fargo - Lubbock , TX
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
Receptionist | 03/2012 to 12/2012
WA Paving - Lubbock, TX
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Resolved customer problems and complaints.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Kept records in Quick Books to maintain Clerkal data by entering and updating information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Received and routed business correspondence to correct departments and staff members.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Corresponded with clients through email, telephone or postal mail.
Education
Shallowater High School - Shallowater, TX | GED05/2008
Americal Commercial College - Lubbock, TX | Associate of ScienceAdministrative Assistance And Secretarial Science, 05/2010
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Resume Overview

Companies Worked For:

  • Iron Horse Welding
  • Wells Fargo
  • WA Paving

School Attended

  • Shallowater High School
  • Americal Commercial College

Job Titles Held:

  • Receptionist
  • Customer Service Representative

Degrees

  • Shallowater High School - Shallowater , TX | GED
    Americal Commercial College - Lubbock, TX | Associate of Science

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