Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated to offering exceptional assistance to team members and clients, I would bring your company my variety of skills including- but by no means limited to- coordinating appointments, organizing schedules, collecting data and payment while facilitating a friendly and comfortable atmosphere for clientele.

Positive and upbeat with strong relationship-building abilities, I also bring over 5 years total experience in offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. I take pride in being able to think outside the box in my approach to resolving challenges.

Proficient in MicrosoftWord and Excel

Skills
  • Exceptional customer service
  • Friendly and professional demeanor
  • Confident multi-tasker
  • Genuine passion for people
  • Excellent problem solver
  • Patient and courteous with everyone
Work History
10/2018 to 03/2020 Receptionist Cancer Treatment Centers Of America | Boca Raton, FL,
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Checked-in and transitioned clients from lobby to assigned technicians station or treatment room
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Resolved customer problems and complaints.
10/2016 to 05/2018 Generalist Geisinger | Peckville, PA,
  • Kept work areas clean and neat to promote efficient operations.
  • Handled customer problems with minimal input from supervisors.
  • Capable of performing any or all functions within the sales floor area and donation bay.
  • Conferred with staff and management to determine store needs.
  • Provided exemplary customer support to internal and external customers.
  • Received and recorded donations, providing receipts of transaction, and distributing items to specified bins.
  • Maintained clean and organized store environment
  • Filled whichever position was needed, whenever requested
03/2014 to 08/2015 Receptionist Supervisor Apple Inc. | Towson, MD,
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Processed payments, entering sales in register for prompt customer service.
  • Assisted in training new hires for reception as needed
  • Provided exceptional customer care at all times
10/2012 to 03/2014 Manager of Reception Apple Nails And Spa | City, STATE,
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Serviced high-profile clients with specific health concerns and detailed stylistic choices
  • Educated customers on products to maximize benefits.
  • Escorted guests to and from treatment rooms for specialty salon services.
  • Resolved guest complaints about service or style.
  • Distributed business cards outside of salon to generate new business.
  • Created a working schedule for 3-5 employees working reception
  • Interviewed and trained new receptionists for 3 separate locations
  • Assisted with creating marketing concepts and creating advertising
  • Frequently restocked all technician workstations and organized and stocked product sales shelves.
Education
Expected in Associate of Arts | Studio Arts Metropolitan Community College, Omaha, NE GPA:

Gained general credits towards a degree, had to stop attending due to pregnancy

Expected in No Degree | Physics University of Virginia, Online, GPA:

Single online course, after having children I am now slowly but surely working towards a degree

Expected in 01/2011 High School Diploma | Elkhorn High School, Elkhorn, NE GPA:
  • Graduated at the end of first semester in my senior year
  • Lettered in PowerDrive (Electric Vehicle Team)
  • Lettered in Show Choir
  • Member of Varsity Choir
Affiliations

Member of American Mensa

Certifications
  • Certified Minister, American Marriage Ministries - 2012 to Present
Languages
French:
Elementary
Negotiated:
Spanish:
Limited Working
Negotiated:

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Resume Overview

School Attended

  • Metropolitan Community College
  • University of Virginia
  • Elkhorn High School

Job Titles Held:

  • Receptionist
  • Generalist
  • Receptionist Supervisor
  • Manager of Reception

Degrees

  • Associate of Arts
  • No Degree
  • High School Diploma

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