Dedicated to offering exceptional assistance to team members and clients, I would bring your company my variety of skills including- but by no means limited to- coordinating appointments, organizing schedules, collecting data and payment while facilitating a friendly and comfortable atmosphere for clientele.
Positive and upbeat with strong relationship-building abilities, I also bring over 5 years total experience in offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. I take pride in being able to think outside the box in my approach to resolving challenges.
Proficient in MicrosoftWord and Excel
|
|
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Managed multiple tasks and met time-sensitive deadlines.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked-in and transitioned clients from lobby to assigned technicians station or treatment room
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Resolved customer problems and complaints.
- Kept work areas clean and neat to promote efficient operations.
- Handled customer problems with minimal input from supervisors.
- Capable of performing any or all functions within the sales floor area and donation bay.
- Conferred with staff and management to determine store needs.
- Provided exemplary customer support to internal and external customers.
- Received and recorded donations, providing receipts of transaction, and distributing items to specified bins.
- Maintained clean and organized store environment
- Filled whichever position was needed, whenever requested
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recorded notes for future reference about customer preferences and services delivered.
- Processed payments, entering sales in register for prompt customer service.
- Assisted in training new hires for reception as needed
- Provided exceptional customer care at all times
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Serviced high-profile clients with specific health concerns and detailed stylistic choices
- Educated customers on products to maximize benefits.
- Escorted guests to and from treatment rooms for specialty salon services.
- Resolved guest complaints about service or style.
- Distributed business cards outside of salon to generate new business.
- Created a working schedule for 3-5 employees working reception
- Interviewed and trained new receptionists for 3 separate locations
- Assisted with creating marketing concepts and creating advertising
- Frequently restocked all technician workstations and organized and stocked product sales shelves.
Gained general credits towards a degree, had to stop attending due to pregnancy
Single online course, after having children I am now slowly but surely working towards a degree
- Graduated at the end of first semester in my senior year
- Lettered in PowerDrive (Electric Vehicle Team)
- Lettered in Show Choir
- Member of Varsity Choir
Member of American Mensa
- Certified Minister, American Marriage Ministries - 2012 to Present
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Resume Overview
School Attended
- Metropolitan Community College
- University of Virginia
- Elkhorn High School
Job Titles Held:
- Receptionist
- Generalist
- Receptionist Supervisor
- Manager of Reception
Degrees
- Associate of Arts
- No Degree
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
