Results-driven Customer service with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing three years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Skills
Business operations understanding
Office equipment operations
Meticulous and organized
Organization and efficiency
Recordkeeping and bookkeeping
Multi-line telephone skills
Microsoft Office Specialist Certified
Certified Microsoft Office Specialist
Service-oriented mindset
Security understanding
Multitasking and prioritization
Data entry
Flexible
Experience
Receptionist, 09/2017 - Current Chefs Warehouse – Hanover, MA,
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Sorted incoming mail and directed to correct personnel each day.
Scheduled and confirmed appointments.
Entered data in AutoMate software to keep records of in coming inventory and model information.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Maintained professional tone at all times, including during peak rush hours.
Gathered, sorted, distributed and sent mail and packages.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Greeted customers, answered general questions and directed to appropriate locations.
Group Home Team Leader, 12/2012 - 07/2017 Cargill – Harrisonburg, VA,
Reported, investigated and followed up on abuse and neglect cases.
Monitored performance of five-staff members to gauge work efficiency and improve overall productivity.
Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
Created work schedule in advance, promoting adequate coverage for all shifts.
Conversed with residents to promote social interaction and reinforce positive behaviors.
Utilized programs to maintain confidential records, including progress toward goals, goal planning and resident assessments.
Maintained records for resident funds, bank accounts and petty cash.
Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
Administered and allocated budget to control costs and optimize use of resources.
Approved activities complied with facility's policies, adhered to budget and offered educational value.
Scheduled residents' appointment and provided transportation to physician and therapy visits.
Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
Managed daily needs of three neurodiversity individuals through budget management, menu planning, activity planning and transportation coordination.
Requested and identified specialized services for residents such as physical therapy, psychological testing and vocational assessments.
Supervised group home for three residents with behavioral and developmental disabilities issues by motivating direction of five-member team.
Updated, developed and implemented individual treatment plans and discharge plans by collaborating with County Manager.
Coordinated community activities to promote social skills and community participation.
Encouraged residents to independently interact with others, make decisions and participate in community activities.
Collaborated with treating psychiatrist to develop individual service plans for each resident.
Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
Resolved concerns regarding staff, residents and all aspects of care to maintain standards throughout group home.
Retail Specialist, 08/2000 - 11/2012 Target – City, STATE,
Merchandised store to showcase promotional items and increase sales.
Resolved customer concerns and answered questions to promote positive guest experiences.
Assessed customer needs and educated on product functionality and features.
Managed cash drawer and facilitated sales using cash, credit and gift card.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Recommended merchandise to customers based on needs and preferences.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Educated customers on product and service offerings.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Stayed up to date on store promotions, payment policies and security practices.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
High School Diploma: , Expected in 06/1995 - Bald Eagle Area - Wingate PA, GPA:
High School Diploma: , Expected in 06/1995 - Centre County Vo-Tech - Pleasant Gap PA, GPA:
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