receptionist resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Friendly Receptionist with 20-year background in public relation settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Energetic receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using the Cerner program appointment scheduling system to manage over numerous patients weekly. Organized and accurate in managing patient flow.

  • Multi-line telephone systems
  • Professional demeanor
  • Security awareness
  • Customer/Client relations
  • Documentation and reporting
  • Customer and client relations
  • Data Entry
  • Organization skills
  • Verbal and written communication
  • Conflict resolution
  • Scheduling
  • Multitasking strengths
  • Telephone skills
  • Problem-solving skills
  • Cash Handling
  • Correctional facility procedures
  • Inmate management
  • Central and pod control
  • Crisis intervention training
  • Safety and security
  • Conflict resolution skills
  • Safety and security enforcement
  • Inmate behavior modification tactics
  • Suicide prevention training
  • Self-defense techniques
  • Firearm operations trained
  • Weapons training
  • Background investigations
Work History
08/2018 to Current
Receptionist Cleveland Clinic Middlefield, OH,
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Completed clerical duties and tasks for clinic administration.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Managed master calendar and scheduled appointments for up to 12 providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
08/2017 to 08/2018
Sales Associate Compass Group Usa Inc San Jose, CA,
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared cash deposits up to $1,000.00 with zero discrepancies.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Engaged with customers to effectively build rapport and lasting relationships.
06/2008 to 07/2017
Correctional Officer City Of Santa Ana, Ca Santa Ana, CA,
  • Created and maintained arrest files on all inmates processed through jail.
  • Maintained custody and control of up to 65 inmates housed in all types of security units.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Notified victims of upcoming inmate releases.
  • Completed intake paperwork, fingerprints and searches.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Booked new inmates into facility and processed inmates for release.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Identified facility openings and designated inmates to housing units.
  • Issued cleaning supplies, comfort items, laundry and all basic meals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
  • Observed behavior of residents individually and in groups.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Arranged for medical and dental care of inmates.
  • Conducted routine and emergency head counts.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Maintained custody and control of up to 60 inmates housed in alltypes of security units.
  • Completed dorm sanitation and maintenance checks and reported results to management.
Expected in 08/1997
: Law Enforcement
Police Officer's Standards And Training - Riverton , Ut,
Expected in 05/1990
High School Diploma:
Juab High School - Nephi, UT,

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Resume Overview

School Attended

  • Police Officer's Standards And Training
  • Juab High School

Job Titles Held:

  • Receptionist
  • Sales Associate
  • Correctional Officer


  • High School Diploma

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