(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Professional and knowledgeable Receptionist/Aministrative Assistance versed in administrative support and customer service. Offering 20 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Excels in scheduling and data entry.

  • Spreadsheet management
  • Customer and client relations
  • Multi-line phone proficiency
  • Writing reports
  • Office administration
  • Filing and data archiving
  • Patient Scheduling
  • Conflict resolution
  • Business correspondence
  • Sorting and labeling
  • Mail distribution
  • Internal communications
  • Invoice Processing
  • Credit and collections
  • Mail handling
  • Package routing
  • WPM typing speed 50
  • Letter preparation
  • Administrative support
  • Data Entry
  • Customer/patient file preparation and filing

Jefferson State Community College Birmingham, AL Expected in : Interior Design - GPA :
Work History
Core Mark - Receptionist
Omaha, NE, 06/2014 - 11/2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepare paper work for drivers.
  • Scan origin and destination documents into a central company system.
  • Scanning invoices and attaching them to the appropriate documents and send them to the customer via email or USPS.
  • Filing of customer files according to their type of move and their year.
  • Research and correct errors of moves in order to process for payment.
  • Efficiententally answer phone call from customers, direct calls to appropriate department. give assistance when necessary.
  • Data entry of customer files on Excell spreadsheet for check and balance for payment of accounts.
  • Assist President and Vice President for correspondence/photocoping/emails...etc.
  • Processing FedEx request, faxes for employees, and photocopies.
  • Maintence of copiers, faxes, phone system.
Francisan Health - Release of Information Specialist
Chesterton, IN, 01/2012 - 03/2013
  • Handled variety of phone calls from attorneys, insurance companies and patients, including archived medical records and medical inquiries.
  • Navigated within patient records to locate requested documentation, successfully completing over 30 requests per day.
  • Reproduced protected health information by using variety of technologies, including, data extraction and file management techniques.
  • Date stamped requests and highlighted pertinent data to facilitate processing.
  • Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
  • Accurately pulled patient records for upcoming appointments and procedures, typically within 24 hour period.
  • HIPPA trained.
  • Assist with audit request.
  • Data Entry 7500 key strokes.
  • Monitor medical records window for inperson request by patients and police.
  • Scanning of medical records into the system.
Legacy Health Services - Administrative Assistant
Wickliffe, OH, 09/1992 - 03/2011
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Monitored premise, checked in patients and prepared paperwork/file for doctor.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Performed research to collect and record patient data.
  • Monitored doctors's work calendar and scheduled appointments and vacation.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Supported Office manager through personal document management, calendar organization and collateral preparation for meetings.
  • Offered departmental administrative support.
  • Performed EEG, EKG, vitals on patients and assisted the physician when seeing patients.
  • Prepared medications for the doctor to administer to patient.
  • Performed followup calls for patients requesting medications and questions to the doctor.
  • Called in medications to the pharmacy.
  • Scheduled testing at facialties per doctor.
  • Performed precerticaton for procedures with insurance companies.
  • Collections

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School Attended

  • Jefferson State Community College

Job Titles Held:

  • Receptionist
  • Release of Information Specialist
  • Administrative Assistant


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