Receptionist Resume Example Armstrong Relocation

Cyndi

Holt

Professional Summary

Professional and knowledgeable Receptionist/Aministrative Assistance versed in administrative support and customer service. Offering 20 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Excels in scheduling and data entry.

Skills

Spreadsheet management
Customer and client relations
Multi-line phone proficiency
Writing reports
Office administration
Filing and data archiving
Patient Scheduling
Conflict resolution
Business correspondence
Sorting and labeling
Mail distribution

Internal communications
Invoice Processing
Credit and collections
Mail handling
Package routing
WPM typing speed 50
Letter preparation
Administrative support
Data Entry
Customer/patient file preparation and filing

Education

Jefferson State Community CollegeBirmingham, ALSome College (No Degree): Interior Design

Work History

Armstrong Relocation- Receptionist
Alabaster, AL06/2014 - 11/2019

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Prepare paper work for drivers.
Scan origin and destination documents into a central company system.
Scanning invoices and attaching them to the appropriate documents and send them to the customer via email or USPS.
Filing of customer files according to their type of move and their year.
Research and correct errors of moves in order to process for payment.
Efficiententally answer phone call from customers, direct calls to appropriate department. give assistance when necessary.
Data entry of customer files on Excell spreadsheet for check and balance for payment of accounts.
Assist President and Vice President for correspondence/photocoping/emails...etc.
Processing FedEx request, faxes for employees, and photocopies.
Maintence of copiers, faxes, phone system.

HealthPort- Release of Information Specialist
Alabaster, AL01/2012 - 03/2013

Handled variety of phone calls from attorneys, insurance companies and patients, including archived medical records and medical inquiries.
Navigated within patient records to locate requested documentation, successfully completing over 30 requests per day.
Reproduced protected health information by using variety of technologies, including, data extraction and file management techniques.
Date stamped requests and highlighted pertinent data to facilitate processing.
Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
Accurately pulled patient records for upcoming appointments and procedures, typically within 24 hour period.
HIPPA trained.
Assist with audit request.
Data Entry 7500 key strokes.
Monitor medical records window for inperson request by patients and police.
Scanning of medical records into the system.

Ford Headache Clinic- Administrative Assistant
Birmingham, AL09/1992 - 03/2011

Drafted professional memos, letters and marketing copy to support business objectives and growth.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Monitored premise, checked in patients and prepared paperwork/file for doctor.
Coached new employees on administrative procedures, company policies and performance standards.
Performed research to collect and record patient data.
Monitored doctors's work calendar and scheduled appointments and vacation.
Routed incoming calls and faxes and drafted detailed messages to expedite response.
Arranged rapid office equipment repair and maintenance with vendors.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Executed record filing system to improve document organization and management.
Handled client correspondence and tracked records to foster office efficiency.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Tracked inventory and ordered office supplies encouraging cost-effective solutions.
Supported Office manager through personal document management, calendar organization and collateral preparation for meetings.
Offered departmental administrative support.
Performed EEG, EKG, vitals on patients and assisted the physician when seeing patients.
Prepared medications for the doctor to administer to patient.
Performed followup calls for patients requesting medications and questions to the doctor.
Called in medications to the pharmacy.
Scheduled testing at facialties per doctor.
Performed precerticaton for procedures with insurance companies.
Collections

Resume Overview

Companies Worked For:

Armstrong Relocation
HealthPort
Ford Headache Clinic

School Attended

Jefferson State Community College

Job Titles Held:

Receptionist
Release of Information Specialist
Administrative Assistant

Degrees

Some College (No Degree) : Interior Design

Receptionist Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes