Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 7 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Results-driven receptionist with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in medical terminology, products and services to effectively address and respond to public and personnel inquiries.

Skills
  • Business operations understanding
  • Meticulous and organized
  • Recordkeeping and bookkeeping
  • Organization and efficiency
  • Multi-line telephone skills
  • Office equipment operations
  • Tech-savvy
  • Service-oriented mindset
  • Flexible
  • Multitasking and prioritization
  • Document control
  • Professional and polished presentation
  • Project coordination
  • Technologically savvy
Education and Training
Community College Of Philadelphia Philadelphia, PA Expected in Bachelor of Science : Medical Radiologic Technology - GPA :
Experience
Corvel - Receptionist
Nashville, TN, 09/2020 - Current
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Coordinated and communicated with 20-40 clients daily to gather pertinent information.
  • Drafted professional business communication, including case filing and medical refunds.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Responded to customer concerns and issues over the phone.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Managed more than 70+ incoming calls per day.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Increased sales by over 40%, sold services over the phone and in person almost daily.
Corvel - Receptionist
Novi, MI, 07/2017 - 02/2019
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Prepared packages for car deliveries and coordinated timely shipments.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
  • Responded to customer concerns and issues over the phone and in person.
  • Answered calls to help over 20 customers each day.
  • Managed more than 20 incoming calls per day.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Rendered information to callers and drafted office emails.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Aids Healthcare Foundation - Gym Manager
Homestead, FL, 02/2014 - 05/2018
  • Oversaw gate community featuring fitness and recreation center and aquatic facilities.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
  • Encouraged all employees to voice concerns and share opinions without fear of reprisal, promoting positive and efficient working environment for all.
  • Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
  • Initiated group programs to challenge members to make exercise part of daily routines.
  • Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
  • Increased patronage of facilities by restructuring social media efforts.
  • Elevated resource allocation, accurately controlling expenses.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Leverage expertise to devise and actualize corporate communication plans.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Trained, managed and motivated employees to promote professional skill development.
  • Directed all day-to-day operations of the facility to provide safe and enjoyable guest experience.
  • Oversaw 2 staff by training, mentoring, and guiding.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Identified and solved complex strategy problems to drive organizational goals.
Crave Delivery - Sales Associate
Boise, ID, 10/2015 - 12/2016
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Helped average of 40-50 customers per day by responding to inquiries and locating products.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Offered product and service consultations and employed upselling techniques.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Reset store displays for special events and seasonal merchandise changes.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Reduced process lags by training employees on best practices and protocols.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Produced sales documents, finalized deals and filed records.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good

resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Community College Of Philadelphia

Job Titles Held:

  • Receptionist
  • Receptionist
  • Gym Manager
  • Sales Associate

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: