Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Personable with extensive experience in sales and customer service. Organized professional with proficiency in boosting productivity and revenue.
Skills
Organization and efficiency
Business operations understanding
Office equipment operations
Multi-line telephone skills
Multitasking and prioritization
Multitasking ability
Data entry
Meticulous and organized
Flexible
Service-oriented mindset
Energetic
Outgoing
Education and Training
Concordia UniversityAnn Arbor, MIExpected in – –:Mass Communications - GPA:
Concordia UniversityAnn Arbor, MIExpected in – –:Journalism - GPA:
Rochester CollegeRochester, MIExpected in – –:Mass Communications - GPA:
Washtenaw Community CollegeAnn Arbor, MIExpected in – –:Certified Nursing Assistant - GPA:
Lincoln Consolidated HighschoolWillis Mi, Expected in 05/2016 – –High School Diploma: - GPA:
Experience
Country Meadows Retirement Communities - Receptionist Frederick, MD, 06/2020 - Current
Answered and directed incoming calls using multi-line telephone system
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Managed more than 20 incoming calls per day.
Oversaw office inventory by restocking supplies and submitting purchase orders
Fedex Ground Ph Us - FedEx Package Handler Strafford, MO, - Current
Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Assisted in loading delivery trucks with prepared packages.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
Braced, padded and supported shipments to prevent shifting and damage.
Loaded completed orders on pallets according to delivery numbers.
Community Medical Centers - Certified Nursing Assistant Fresno, CA, Current - Current
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Documented activities and recorded information in EMR system.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Used mobility devices and equipment to transport patients.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Traditions Spirits - Waitress Duncan, OK, Current - Current
Assisted kitchen staff with food counts by determining number of items required for complete service.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Increased sales of high margin menu items through effective upselling.
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