LiveCareer-Resume

receptionist resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Organization and Efficiency
  • Office Equipment Operations
  • Business Operations Understanding
  • Multi-Line Telephone Skills
  • Recordkeeping and Bookkeeping
  • Meticulous and Organized
  • Calendar Management
  • Administrative Support
  • Appointment Scheduling
  • Inventory Management
  • Call Answering and Routing
  • Reliable and Punctual
  • Prioritization and Time Management
  • Data Entry and Database Software
  • Customer Service-Oriented
  • Attention to Detail
  • Verbal and Written Communication
  • Microsoft Office
  • Courteous and Professional
  • Scheduling and Calendar Management
  • Multitasking and Prioritization
  • Multi-Line Phone Systems
Experience
Receptionist, 07/2019 to Current
Dcmo BocesNorwich, NY,
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Scheduled and confirmed appointments and meetings for management team.
  • Reported suspicious individuals to supervisor.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Determined needs of visitors and provided information or solutions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Communicated with outside offices to obtain records and transfer files for [Type] needs.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Explained policies and procedures to visitors.
  • Directed visitor security screening before allowing entry.
  • Assisted staff and executives with special projects.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Created and optimized employee schedules for shift coverage.
  • Updated front office phone protocols to increase productivity by [Number]% and decrease customer hold times.
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
  • Reviewed [Type] and [Type] records to check completeness and verify integrity.
  • Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Made travel arrangements and reservations.
  • Budgeted for new office supplies and [Type] equipment maintenance, keeping detailed track of office spending.
  • Trained [Number] employees on [Software] and answered employee technological questions.
  • Worked with office manager to attain operational goals.
  • Prepared detailed [Timeframe] memos for [Number] employees, consistently getting them out on time with high levels of accuracy.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Receptionist, 01/2019 to 07/2019
Dcmo BocesMasonville, NY,
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Scheduled and confirmed appointments and meetings for management team.
  • Reported suspicious individuals to supervisor.
  • Updated and recorded customer or client information to maintain accounts.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Determined needs of visitors and provided information or solutions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Communicated with outside offices to obtain records and transfer files for [Type] needs.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Directed visitor security screening before allowing entry.
  • Assisted staff and executives with special projects.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Maintained office equipment, scheduling service to repair issues.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Kept [Type] offices organized and well-stocked to maximize operational efficiency.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Created and optimized employee schedules for shift coverage.
  • Updated front office phone protocols to increase productivity by [Number]% and decrease customer hold times.
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
  • Reviewed [Type] and [Type] records to check completeness and verify integrity.
  • Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Reviewed and efficiently processed [Number]+ files each day in busy [Type] environment.
  • Made travel arrangements and reservations.
  • Budgeted for new office supplies and [Type] equipment maintenance, keeping detailed track of office spending.
  • Trained [Number] employees on [Software] and answered employee technological questions.
  • Worked with office manager to attain operational goals.
  • Prepared detailed [Timeframe] memos for [Number] employees, consistently getting them out on time with high levels of accuracy.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Receptionist, 01/2011 to 01/2019
Dcmo BocesSidney, NY,
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Reported suspicious individuals to supervisor.
  • Scheduled and confirmed appointments and meetings for management team.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Determined needs of visitors and provided information or solutions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Directed visitor security screening before allowing entry.
  • Assisted staff and executives with special projects.
  • Maintained office equipment, scheduling service to repair issues.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Kept [Type] offices organized and well-stocked to maximize operational efficiency.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Created and optimized employee schedules for shift coverage.
  • Updated front office phone protocols to increase productivity by [Number]% and decrease customer hold times.
  • Produced and distributed clear and error-free business correspondence, file documentation and internal team memoranda.
  • Reviewed [Type] and [Type] records to check completeness and verify integrity.
  • Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Reviewed and efficiently processed [Number]+ files each day in busy [Type] environment.
  • Made travel arrangements and reservations.
  • Budgeted for new office supplies and [Type] equipment maintenance, keeping detailed track of office spending.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Prepared detailed [Timeframe] memos for [Number] employees, consistently getting them out on time with high levels of accuracy.
  • Worked with office manager to attain operational goals.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Served as company concierge to employees requiring assistance help with travel arrangements.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
Education and Training
High School Diploma: , Expected in 06/1994 to Virgil L Grissom High School - Huntsville, AL,
GPA:
: , Expected in to Auburn University - Auburn, AL
GPA:

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Resume Overview

School Attended

  • Virgil L Grissom High School
  • Auburn University

Job Titles Held:

  • Receptionist
  • Receptionist
  • Receptionist

Degrees

  • High School Diploma
  • Some College (No Degree)

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