Receptionist resume example with 20+ years of experience
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 3 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Organized and detail-oriented with 17 years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute Teller adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Knowledgeable Service Manager II and Branch Manager. Talented team builder, supervise with expertise to develop and maintain consistent, accurate and legal accounting structures.
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- Greeted visitors, assessed needs and directed to appropriate personnel.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Managed more than 150 incoming calls per day.
- Defined department objectives and monitored performance to facilitate operations.
- Hired, trained and developed service department staff to drive performance.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Monitored employee performance through effective analysis of key metrics.
- Motivated, led and supported employees to maintain low turnover.
- Adhered to customer service standards to foster satisfaction and retention.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Researched and provided timely resolution to service discrepancies.
- Pitched in to complete various duties during peak periods or employee absences.
- Forecasted department goals and objectives and enforced deadlines to encourage task progression.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Entered member transaction data into online banking software.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Adhered to financial services security and audit procedures.
- Processed cash withdrawals.
- Verified amounts and integrity of every check or funds transfer.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Networked within communities to identify and capitalize on business opportunities.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Assessed employee performance and issued disciplinary notices.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Maximized branch revenue by optimizing daily operations.
- Interviewed average of 75 loan applicants per month and provided expert financial advice on mortgage, educational and personal loans.
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Resume Overview
School Attended
- John F. Kennedy High School Tamuning , Guam
Job Titles Held:
- Receptionist
- Service Manager II
- 40 Hour Teller
- Branch Manager
Degrees
- High School Diploma
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