receptionist resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
I have excellent customer service skills, inventory maintenance, computer knowledge, receiving experience, POGs, merchandising, truck orders based on the companies needs, front office experience, scheduling, managing social media accounts, credit card drafts, keeping a clean work environment, extremely fantastic organization methods, and an intense work drive. I work extremely well with others or alone. I can make decisions on my own when needed. I will excel when given the opportunity. Iām fully confident in my work ethic and enjoy learning new strategies to not only better myself but the company
Skills
Efficient
Merchandising expertise
Inventory tracking
Item tagging
Sales planning
Customer buying habits
Market understanding
Loss prevention
Promotions
Inventory organization
Invoice verification
Product verification
Shipping and receiving
Cheerful and energetic
Store planning and design
Inventory control
Team leadership
Reliable and dependable
Display design
Employee training
Excellent time management
Detail-oriented
Relationship selling
Approachable
Barcode scanning
Excellent multi-tasker
Positive outlook
Dedicated team player
Basic clerical knowledge
Inventory control procedures
Flexible
Superb sales professional
Shift checklists
Personnel training and development
Cash handling accuracy
Organized
Resolution-oriented
Strong communication skills
Analytical
Employee scheduling
Audit counts
Organization and efficiency
Recordkeeping and bookkeeping
Efficient and accurate
Business operations understanding
Detail oriented
Technologically savvy
Multitasking ability
Data entry
Multitasking and prioritization
Open and clear communicator
Professional and polished presentation
Service-oriented mindset
Document control
Meticulous and organized
Point of Sale (POS) system operations
Effective sales techniques
Dining customer service
Service prioritization
Table setting arrangements
Price memorization
Food safety understanding
Sales techniques
Effective customer upselling
Prompt table clearance
Menu knowledge
Conflict and dispute resolution
Food service
Food presentation
Food storage
Contamination control
Team-oriented
Food handling and sanitation
Sauce preparation
Hard-working
Resourceful
Kitchen task management
Food preparation
Dish preparation
Conflict mediation
Cleaning and organization
Inventory replenishment
Managing overflow merchandise
Product merchandising
Planogram interpretation
In-store event display management
Interior retail displays
Overstock strategy
Seasonal promotions
Cardboard baler safety
Customer relationship management
Case stocking
Display construction
Section resets expertise
Order assessments
Planograms experience
Vendor relationship management
Store planning and display design
Product displays
Merchandise stocking
Safety methods
Merchandising
Customer relations
Inventory management
Staff training and development
Marketing tactics
Product branding
Retail Space Planning
Product and service knowledge
Sales monitoring
Customer engagement
Inventory merchandising
Employee management
Training and mentoring
Ordering of products
Interpersonal and written communication
Product display oversight
Purchasing and planning
Trend forecasting
Performance improvements
Goal setting
Issue and conflict resolution
Self-starter
Schedule management
Self-directed
Professional and mature
Meticulous attention to detail
Workers' compensation knowledge
Strong interpersonal skills
Strong problem solver
Understands grammar
Patient charting
Database entry
Managing office supplies
Directing visitors
Scheduling and calendar management
Data entry documentation
Professional networking
Cash deposit preparation
Invoicing and billing
Resolving discrepancies
Filing experience
Vendor relations skills
Inventory purchasing
Problem-solving
Prioritization and time management
Confidentiality understanding
Preparing contracts
Education and Training
Brooks High SchoolKillen, ALExpected in 05/2009 ā āHigh School Diploma: - GPA:
Experience
Gfa International - Receptionist Las Vegas, NV, 02/2019 - 08/2019
Processed payments for weekly/monthly members and updated accounts to reflect balance changes.
Greeted visitors, assessed needs and directed to appropriate personnel.
Responded to telephone inquiries from clients and delivered information to inform and educate callers.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Entered data in Schedulicity and Square Point of Sale software to keep records of client information and drafts.
Scheduled appointments for Bluewater massage therapist and staff.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Greeted customers, answered general questions and directed to appropriate locations.
Responded to customer concerns and issues by answering any and all questions.
Took accurate messages for staff and management to facilitate open and speedy communication.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Kept reception area clean and organized to offer positive first impression to every visitor.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
Publix Super Markets - Grocery Replenishment Specialist City, STATE, 10/2014 - 09/2017
Accepted and reviewed numerous weekly deliveries for all grocery areas, including frozen foods, dairy goods, housewares, and HBC merchandise.
Used equipment such as balers and pallet jacks in the stockroom and on the sales floor.
Performed inventory counts, printed off new planograms/ updated completed ones, reviewed truck orders, and ran sku balance reports to ensure counts were accurate.
Minimized waste by keeping stock correctly rotated and implementing promotions for older products.
Completed resets to keep store aligned with current planograms.
Used the Chaintrack and Publix Pro system to locate merchandise in inventory for shelf restocking.
Removed outdated and overripe items from stock to eliminate health risks.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
Facilitated business goals by involving everyone in the grocery department to express their thoughts/ideas to help drive employees throughout the store team and make sure everyone feels involved in all aspects.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Assessed floor displays to determine which merchandise required restocking.
Pleasantly helped customers by finding requested items, handling customer orders, boosting store revenues, and improving retention rates.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Operated office equipment and technology, including scanners, computers, and proper office filing.
Reviewed current planograms and end cap placements to properly merchandise items.
Communicated effectively with members of public in often crowded and noisy environments.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Assisted customers by carrying packages and bags and securing purchases in vehicles.
Assisted customers based on currently available product, promotional and policy information.
Bent, lifted, opened, seperated by section, and moved products in HBC, housewares, and grocery weighing between 50-70 pounds.
Seperated items in order on the cart so restocking store shelves, bins, and displays were worked fast and efficently.
Checked shelves and displays in all of the other departments to ascertain which merchandise required replenishment.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Replenished inventory with focus on addressing customer needs.
Notified the closest employee immediately of any spills or broken stock while staying with the issue, enabling quick clean-up and remediation.
Secured products when transporting to different areas of store to prevent merchandise damage.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Updated signage to reflect current prices and help promote target merchandise.
Verified invoices against delivered merchandise to check shipment accuracy.
Monitored work areas for cleanliness and obstacles, moving cartons, and boxes to keep all aisles free of clutter for ease of movement.
Demonstrated great teamwork skills with staff members involved in production and transport.
Managed vendor relationships to support supply chain and maintain product quality.
Continuously moved and unpacked several pounds of grocery related packages, maintaining efficiency and accuracy for long shifts.
Stepped in to assist managers and vendors with special projects, including holiday displays and planograms, promoting desire to learn new tasks while gaining additional responsibilities.
Planned and executed several grocery meetings to address questions about inventory information.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
Tracked back room/warehouse contents continually, maintained constant awareness of stock levels, and performed formal inventory review.
Successfully led key projects which resulted in .
Monitored multiple databases to keep track of all company inventory.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Investigated and resolved variances with inventory records.
Helped with scheduling the accurate amount of team members to break down and stock different trucks based on the complete unit amount, product location, and ad/co-op display placement.
Reviewed truck delivery of high velocity, low velocity, and display materials to arrive in time for production start date and planogram resets.
Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
Analyzed shortages and reported findings to department managers to better focus on continuous improvement.
Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Met store customers on the floor and discussed needs.
Collaborated with management, sales and engineering to adjust plans and maintain targets.
Protected store assets with effective loss prevention strategies.
Controlled inventory to eliminate expenses and ensure optimal stock.
Revised production schedules to account for changing designs, shortages and other types of interruptions.
Reduced process lags by efficiently monitoring all inventory receipts and promptly processing changes.
Maintained accurate log of discrepancies pertaining to damaged packages and identified shrinkage issues to alleviate losses from lost parcels.
Outlined production commitments and timetables using sales forecast information.
Verified prices and computed totals to complete accurate invoices.
Completed forecasts to determine needed inventory.
Supported senior leadership by collecting and maintaining vendor and organizational quantity, type and supply value records.
Performed scheduled inventory counts and supply audits.
Generated insights into purchasing decisions by analyzing mapping data about sales trends and customer preferences.
Documented production volume, materials consumption and quality issues in Publix passport to keep management well-informed and support proactive planning.
Accurately entered data using chaintrack and efficiently completed all paperwork.
Devised planograms and layouts that maximized sales.
Coordinated inventory, stocking, and ordering.
Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
Consulted with department supervisors, store managers, and GRS teams to evaluate needs and discuss corrective actions for individual concerns.
Meticulously maintained records to track adjustments, pallet audits, and errors.
Delivered production schedules to grocery team to provide established timeframes for breaking down trucks, refilling ad/co-op, and working assigned back stock.
Monitored project progress and presented status to leaders to solve productivity issues.
Completed a sku balance report to address Issues with counts in several departments which led me to the realization that the company that conducted the store wide inventory missed entire sections causing massive trucks, incorrect counts, over population of back stock, and stress on employees.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Displayed appropriate signage for products and sales promotions.
Researched current and past business performance using online systems and available reports.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
Created and implemented POS with chosen vendors.
Upheld stock levels and proper pricing for multiple product lines.
Organized and located inventory and updated store spreadsheets.
Conducted staff meetings to discuss daily goals, time frames, safety procedures, and any new recommendations.
Reconciled orders with financial plans and forecasts.
Placed prices and descriptive signage to enhance displays and promote items.
Established and maintained proper high-traffic displays, resulting in increased sales.
Printed various labels and tags for all merchandise.
Communicated and coordinated execution of planogram with store management and vendors.
Selected merchandise based on most favorable price and quality over the previous two years.
Assisted in gathering and moving materials and equipment for assigned displays.
Maximized potential for sales cycle success through effective promotions placement and eye-catching product displays.
Organized appealing and engaging displays to capture customer interest and drive revenue growth.
Consulted with management and advertising teams to plan optimal promotions.
Devised innovative plans to promote key sale products with larger amounts of back stock, by using the items on larger endcaps and on displays throughout the store.
Updated seasonal displays to highlight current product lines.
Taught sales staff to properly coordinate weekly endcaps and displays efficiently to maximize promotional effectiveness.
Assisted grocery managers by communicating with retail merchants via phone and email.
Tracked inventory, conducted cycle counts, audits, and resolved issues to maintain accurate records.
Tracked inventory usage, documented discrepancies and maintained overall count.
Considered specific product requirements and accessibility when managing and organizing storage areas.
Factored in special circumstances and routine needs when placing new supply orders.
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Maintained accurate and current order and shipment forms, inventory documentation and customer records.
Managed weekly inventory and supply tracking, noting items requiring reorder.
Worked scheduled trucks and repacked products daily while keeping detailed records of productivity and identifying areas for improvement.
Examined packages and goods for damages and notified vendors of specific issues requiring replacement.
Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
Identified safety hazards and notified the MIC immediately to assist with resolution.
Reordered stock to replenish inventory without interruption to production
Received orders via phone, mail, fax and internet daily.
Kept detailed records of HBC, housewares, and grocery stock inventory in chaintrack, diligently managing order availability and record accuracy.
Rotated goods in inventory by following āfirst in, first outā approach to keep shelves organized and well-stocked.
Used scan guns to accurately label and mark back stock for easy accessability.
Diligently examined labels and packages for defects or inaccurate labels.
Maintained inventory and supply levels to manage production workflows.
Conducted quantity takeoffs and ordered materials.
Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
Prepared inventory by attaching tags and labels, consolidated back stock, and secured products on pallets.
Performed a minimum of 100 inventory counts every shift and placed new stock orders.
Accepted and reviewed numerous weekly deliveries for all grocery areas, including frozen foods, dairy, register candy, housewares and HBC merchandise.
Curtisās Restaurant - Grill Cook/Food Server City, STATE, 03/2012 - 06/2014
Cooked all food to order ensuring adherence to company quality standards.
Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
Cleaned grills and other kitchen tools and areas.
Operated fryers and grills according to instructions to maintain safety and food quality.
Reviewed quality standards and ensured continuous application throughout the kitchen environment.
Distributed prepared food to servers in efficient manner.
Supported other kitchen team members when needed.
Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
Marinated food items according to corporate-provided instructions and recipes.
Maintained cleanliness and organization of all line workstations.
Set up work stations prior to restaurant opening to improve speed during busy periods.
Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Communicated with wait staff regarding special requests, including food allergies and preparation techniques.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Planned and prepared schedules for food preparation.
Sanitized workstation before and after shift to prevent illness and food contamination.
Safely operated ovens, grills and other kitchen equipment to minimize accidents.
Weighed, measured and mixed ingredients to follow recipes and create dishes.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Monitored kitchen productivity and assessed overall efficiency.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Prepared salads and appetizers to back up kitchen staff.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Inspected restrooms for cleanliness and availability of supplies every 2-4 hours during my shift.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Plated food and ensured plate presentation and food quality were of highest standard.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
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