LiveCareer-Resume

receptionist resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Versatile Mattison Crossing at Manalapan Avenue offering 5 years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 7-member staff. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Detail-oriented Receptionist with extensive experience in coordinating, planning and managing corporate events, travel and venue accommodations. Proven track record of taking initiative, improving processes and adhering to procedures.

Skills
  • Security awareness
  • Documentation and reporting
  • Professional demeanor
  • Office administration
  • Shorthand writing
  • Multi-Line Telephone Systems
Education
Freehold Borough High School Freehold, NJ Expected in 06/2014 High School Diploma : - GPA :
Brookdale Community College Lincroft, NJ Expected in 08/2017 Associate of Arts : Communications Media - GPA :
Rutgers The State University Camden Camden, NJ, Expected in Bachelor of Arts : Liberal Studies - GPA :
Work History
Good Shepherd Hospice - Receptionist
Patchogue, NY, 12/2019 - Current
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to independently handle over 60% calls each day.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Scheduled and confirmed appointments and meetings for Activities Department .
  • Received and routed business correspondence to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Corresponded with clients through email, telephone or postal mail.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Collected, sorted, distributed and sent mail and packages.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Hand & Stone - Front Desk
Laguna Beach, CA, 09/2019 - 12/2019
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Ingles Markets, Incorporated - Cashier
Walnut Cove, NC, 08/2014 - 08/2015
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
Ingles Markets, Incorporated - Cashier
Wrens, GA, 07/2013 - 01/2015
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers with special services, account updates and promotional options.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.

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Resume Overview

School Attended

  • Freehold Borough High School
  • Brookdale Community College
  • Rutgers The State University Camden

Job Titles Held:

  • Receptionist
  • Front Desk
  • Cashier
  • Cashier

Degrees

  • High School Diploma
  • Associate of Arts
  • Bachelor of Arts

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