LiveCareer-Resume

receptionist resume example with 4 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Skills
  • Front desk management
  • Overseeing budgets
  • Running reports
  • Order pulling
  • Letter preparation
  • Overseeing employees
  • Coordinating maintenance
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • Microsoft PowerPoint
  • Microsoft Windows
  • Google Docs
  • Google Drive
  • Professional demeanor
  • Customer and client relations
  • Travel planning
  • Customer/Client relations
  • Documentation and reporting
  • Office administration
  • Verbal and written communication
  • Organization skills
  • Scheduling
  • Administrative support
  • Telephone skills
  • Multi-line Telephone Systems
  • Sorting and labeling
  • Mail handling
Work History
Receptionist | Sourcer | Assistant, 12/2019 to Current
CTI ConsultingCity, STATE,
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Operated multi-line telephone system to independently handle over 200 calls each day.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Organized and scheduled office meetings as well as client appointments for team of 10 professionals, effectively accommodating hectic agendas.
Receptionist | Legal Assistant , 04/2019 to 12/2020
Pazos Law GroupCity, STATE,
  • Assisted litigation attorneys with research, depositions, trial preparation, discovery and document drafts for court submittal.
  • Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
  • Prepared for trials by organizing exhibits and other key evidence.
  • Reviewed case files and reported case progress to clients.
  • Generated leads to meet and exceed revenue goals by identifying new clients.
  • Conducted blue-sky research in support of legal initiatives.
  • Collected and prepared pre-trial discoveries, records and evidence, including interviews of witnesses, clients and law enforcement.
  • Answered telephone and coordinated meetings and conferences.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
  • Worked closely with litigation attorneys to research, complete trial preparations and create document drafts for court use.
  • Promoted firm's value and brand, and researched legal market to target new accounts.
  • Supported administration and research processes for civil litigation cases.
  • Prepared case summaries for mediation conferences.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
  • Performed administrative tasks, including revising and finalizing letters, briefs and memos.
  • Managed all administrative tasks for firm partners and associates.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination or inspection.
  • Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
  • Conferred with clients and other involved parties to gather and track case information.
  • Provided administrative support and research for civil litigation and civil proceedings.
  • Updated company software with skip trace results.
  • Filed all court documents and legal pleadings with court clerk on behalf of attorneys.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Assisted up to 6 lawyers at time.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
  • Operated multi-line telephone system to independently handle over 250 calls each day.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Scheduled office meetings and client appointments for team of 8 professional Attorneys.
  • Collected Legal Service payments from clients and updated account balances.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Receptionist | Office Assistant (Temporary P), 03/2019 to 04/2020
Broward HouseCity, STATE,
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Added documents to file records and created new records to support filing needs.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Evaluated source documents to locate information needed for each data entry field.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Received and routed business correspondence to correct departments and staff members.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Collected, sorted, distributed and sent mail and packages.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
Receptionist | Executive Assistant | Data Entry, 04/2017 to 02/2019
Flamingo GrovesCity, STATE,
  • Handled 300 calls to address customer inquiries and concerns.
  • Developed team communications and information for Production meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Directed manufacturing process and operational efficiency procedures to achieve goal of first run capability.
  • Planned, organized and managed operations, including ordering materials and supplies, workflow management and timely production.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Oversaw scheduling and job backlogs to properly allocate personnel and material resources.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Immediately addressed all expired product dispositions.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Added documents to file records and created new records to support filing needs.
  • Evaluated source documents to locate information needed for each data entry field.
  • Outlined appropriate processes and procedures to fulfill and complete inquiries.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
Education
Associate of Business Administration: Early Childhood Education, Expected in 07/2021 to Broward College - Fort Lauderdale, FL
GPA:

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Resume Overview

School Attended

  • Broward College

Job Titles Held:

  • Receptionist | Sourcer | Assistant
  • Receptionist | Legal Assistant
  • Receptionist | Office Assistant (Temporary P)
  • Receptionist | Executive Assistant | Data Entry

Degrees

  • Associate of Business Administration

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