Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Skills
Office administration
Professional demeanor
Correspondence distribution
Security awareness
Documentation and reporting
Multi-line telephone systems
Customer/Client relations
Telephone skills
Multitasking strengths
Organization skills
Bookkeeping
Administrative support
Sorting and labeling
Verbal and written communication
Conflict resolution
Mail handling
Scheduling
Office management
Work History
01/2019 to 02/2020
ReceptionistHuman Good – Norco, CA,
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
Kept reception area clean and neat to give visitors positive first impression.
Completed skilled administrative work to support all office staff and operational requirements.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Carefully transcribed phone messages and relayed to appropriate personnel within 1 minutes of each call.
Checked patient data including insurance, demographic and health history to keep information current.
Responded to correspondence from insurance companies to verify patient's coverage.
Removed invalid computer alerts and cleaned accounts to assure information accuracy.
Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing .
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Routed incoming mail and messages to relevant personnel without delay.
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
01/2019 to 04/2019
CNAQueen Of Diamonds – Miami, FL,
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Obtained client medical history, including medication information, symptoms and allergies.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Cared for average of 26 patients per 8 hours in a nursing home facility, delivering high-quality, efficient support to meet all needs.
Promoted good oral and personal hygiene by aiding 26 patients with shaving, bathing and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
03/2018 to 01/2019
Medication AideState Of South Dakota – Pierre, SD,
Obtained client medical history, including medication information, symptoms and allergies.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Checked supply availability and laid out instruments for 12 patient rooms.
Provided care for critically ill patients with traumatic injuries and life-threatening illnesses.
Recorded patient medical history, applicable test results and vitals into medical records.
Turned and repositioned patients to prevent bedsores.
Administered psychotropic medications and anxiety education to patients to provide mental health care.
Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
05/2015 to 06/2018
Warehouse EmployeeSyntrax® – Scott City, MO,
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Built doors for the Ford Explorer and Linccoln Navigator.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Performed inventory control, such as counting and stocking merchandise.
Consistently lifted materials weighing as much as 80 pounds.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
Expected in 06/2014
High School Diploma: Romulus Adult Education Alternative - Romulus, MI GPA:
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