Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
- Office administration
- Professional demeanor
- Correspondence distribution
- Security awareness
- Documentation and reporting
- Multi-line telephone systems
- Customer/Client relations
- Telephone skills
- Multitasking strengths
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- Organization skills
- Bookkeeping
- Administrative support
- Sorting and labeling
- Verbal and written communication
- Conflict resolution
- Mail handling
- Scheduling
- Office management
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01/2019 to 02/2020 Receptionist Human Good – Norco, CA,
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Completed skilled administrative work to support all office staff and operational requirements.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Carefully transcribed phone messages and relayed to appropriate personnel within 1 minutes of each call.
- Checked patient data including insurance, demographic and health history to keep information current.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Removed invalid computer alerts and cleaned accounts to assure information accuracy.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing .
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
01/2019 to 04/2019 CNA Queen Of Diamonds – Miami, FL,
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Obtained client medical history, including medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for average of 26 patients per 8 hours in a nursing home facility, delivering high-quality, efficient support to meet all needs.
- Promoted good oral and personal hygiene by aiding 26 patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
03/2018 to 01/2019 Medication Aide State Of South Dakota – Pierre, SD,
- Obtained client medical history, including medication information, symptoms and allergies.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Checked supply availability and laid out instruments for 12 patient rooms.
- Provided care for critically ill patients with traumatic injuries and life-threatening illnesses.
- Recorded patient medical history, applicable test results and vitals into medical records.
- Turned and repositioned patients to prevent bedsores.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
05/2015 to 06/2018 Warehouse Employee Syntrax® – Scott City, MO,
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Built doors for the Ford Explorer and Linccoln Navigator.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting and stocking merchandise.
- Consistently lifted materials weighing as much as 80 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Expected in 06/2014 High School Diploma:
Romulus Adult Education Alternative - Romulus, MI
GPA:
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