Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Enthusiastic receptionist bringing expertise in medical setting office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold exceptional public image.
Skills
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Experience
Receptionist, 02/2019 - 04/2020
Img – Philadelphia, PA,
Img – Philadelphia, PA,
- Answered patient questions and/or directed incoming calls using multi-line telephone system.
- Maintained daily calendars, created patient charts, scheduled complete plan of care with patients.
- Met bonus goals.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Accurately scan and enter insurance, medical documents, identification, pre-intake forms and list of medications into patients chart.
- Processed patient payments
- Pleasantly greeted each patient as I checked them in
- Straightened up the waiting room so that it remained neat and organized.
Veterinary Assistant, Receptionist, Petco – Pflugerville, TX,
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Answered and directed incoming calls using multi-line telephone system.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Veterinary Assistant, Hannibal Veterinary Clinic – City, STATE,
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Interpreted lab results to diagnose veterinary disorders and assist in providing treatment and or medications.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Supervised waiting area, mopped floors, maintained exam rooms and work areas.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Dental prophy on canines
Veterinary Assistant, Receptionist, Animal Hospital Of Nicholasville – City, STATE,
- Answered multiple line phone system for busy veterinary clinic and responded to questions regarding pricing, procedures and services.
- Delivered consistent customer service to pet owners, effectively increasing repeat business from clients.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Walked animals outside for potty breaks (3) times per shift to avoid accidents in boarding/hospital areas and on bedding.
- Prepared and reviewed records and consent forms.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Prepared and labeled medications and informed client of administration techniques.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Operated x-ray machines and microscope for lab results as well as ran blood work and urinalysis.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Organized, labeled and restocked supplies and pet food.
- Strategically scheduled patient appointments to maintain workflows.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Assisted veterinarian with treatment of wounds, vaccination administration and operations.
- Operated anesthetic machines, oxygen equipment and monitoring equipment.
- Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Education and Training
GED: , Expected in 06/2011
Jessamine County Adult Education Center - Nicholasville, KY,
Jessamine County Adult Education Center - Nicholasville, KY,
Diploma: Veterinary Assistant, Expected in 06/2016
Penn Foster Career School - Scranton, PA,
Penn Foster Career School - Scranton, PA,
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School Attended
- Jessamine County Adult Education Center
- Penn Foster Career School
Job Titles Held:
- Receptionist
- Veterinary Assistant, Receptionist
- Veterinary Assistant
- Veterinary Assistant, Receptionist
Degrees
- GED
- Diploma
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