LiveCareer-Resume

receptionist resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

I am a versatile, hardworking, responsible student pursuing a degree in Journalism. While I work in different environments to expand my knowledge, I aim to display my skills to their full potential in any workplace. I possess extensive hands-on experience in costumer service and I understand the value of critical thinking in a collaborative environment. Being detail-oriented, I obtain excellent observational and communication skills between both colleagues and consumers. I am well-adaptive to any given responsibilities or environment relative to a variety of corresponding tasks. From maintaining workplace sanitation throughout the COVID-19 pandemic, to properly handling office tasks, and from utilizing my academic writing skills, to restocking items in an organized fashion; I have served in a wide range of settings and have successfully adapted to them. I have experience in holding all of my work ethic to a standard that represents efficiency, completion, quality, and most importantly, satisfaction.

Skills
  • Costumer priority and quality service
  • Deep understanding of costumer service
  • Punctuality
  • Food handling safety
  • COVID-19 health and safety protocols
  • Interior and exterior cleaning
  • Workplace safety
  • Team Management/Collaboration
  • Confidentiality Understanding
  • Client data tracking
  • Digital File/Database Management
  • Food and office equipment sterilization
  • Extensive verbal and written communication skills
  • Filing, Organizing
  • Inventory Maintenance
  • Filing and data archiving
  • Social media savvy
  • Processing Mail
  • Letter preparation
Work History
02/2022 to Current
Coffee Barista Mace New York City, NY,
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Cross-Jessicad pastries and sandwiches with coffee orders, boosting customer purchases.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
06/2021 to 02/2022
Personal Injury Assistant Coborn's Pipestone, MN,
  • Was promoted to the personal injury department fairly quickly, only 6 months after date of initial hire.
  • Drafted written correspondence to mail out client/provider checks.
  • Drafted correspondence and medical report/billing request documentation and disseminated materials to appropriate parties.
  • Electronically input information on incoming cases into database system.
  • Created/opened all physical files for incoming cases.
  • Familiarized myself with requesting reports and billing from medical facilities regarding treatment clients received.
  • Responded to invoices regarding outstanding payment on the medical reports and bills of a client.
  • Placed corresponding documents and incoming mail in their perspective places within the files.
  • Maintained a consistent effort in updating staff where a physical file has been moved, eliminating confusion in the entire department.
11/2020 to 06/2021
Workers' Compensation Filing Clerk Latino Insurance & Income Tax City, STATE,
  • Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Optimized information gathering with implementation of practical filing system.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Implemented improvements to file systems and procedures.
  • Oversaw all aspects of file room operations for entire Workers' Compensation department and streamlined workflows to promote quicker turnaround.
  • Located missing file materials to help staff meet deadlines and avoid lost man-hours.
  • Trained new incoming clerical staff on department procedures and entire filing process.
  • Processed corresponding mail including opening, sorting, and scanning.
  • Cleaned up file cabinets regularly by removing outdated information for archival or disposal.
07/2020 to 11/2020
Receptionist Starbucks City, STATE,
  • Wrote professional business documents, such as invoices and memos.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Kept records in database to maintain client profile data by entering and updating information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Collected, sorted, distributed and sent mail and packages.
  • Corresponded with clients through email, telephone or postal mail.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
08/2019 to 03/2020
Coffee Barista El Rancho High School City, STATE,
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Sanitized espresso/coffee and tea equipment and constantly wiped down counters and tables to prevent spread of germs.
  • Prepared more than 3 batches of coffee per hour, monitoring levels to avoid empty machines during peak shop hours.
  • Recommended products based on Jessicaid understanding of individual customer needs and preferences.
  • Elevated customer loyalty by using strong social and understanding abilities to reJessicave customer problems and increase costumer retention.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins, along with limited edition merchandise.
  • Learned menu preparation and numerous off-label drinks to meet all customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour.
  • Controlled line and crowd with quick, efficient service.
  • Cultivated ability to recall customers' names, essentially forming relationships.
07/2014 to 06/2018
Bass Clarinet Section Leader Company Name City, State,
  • Studied scores at length to learn music in detail and develop suitable interpretations.
  • Achieved desired tonal and harmonic balance by communicating clearly with musicians.
  • Practiced 20-25 hours per week to maintain and improve technical skills.
  • Used printed text and musical notations to memorize musical selections and routines.
  • Branched out from clarinet to learn bass clarinet, xylophone, and marimba.
  • Studied intensively with music and marching technicians to develop musicality and physical performance skills.
  • Performed at average of 20+ events per month, including special functions, rehearsals and recordings.
Education
Expected in
Bachelor of Arts: Journalism
Pasadena City College - Pasadena, CA
GPA:
Expected in
Bachelor of Arts: English
University of Arizona - Tucson, AZ
GPA:

Undergraduate Student


  • Member of Tau Beta Sigma
  • Member of The Pride of Arizona
  • Elected Rookie of the Year for The Pride of Arizona in 2019.
  • Continuing education in English Language Studies.
Expected in 06/2018
High School Diploma:
El Rancho High School - Pico Rivera, CA
GPA:
Accomplishments
  • I have won several awards in my first year being in The Pride of Arizona.
  • Conducted my own literary research at The University of Arizona.
  • Created my own academic research portfolio based on English literary development.
  • Writing a personal collection of my own contemporary poetry that is intended to be published in the future.
  • I have performed poetry in front of audiences well over 1,500 people which gives me insight on how to verbally convey ideas and present myself in an effective manner in front of large crowds.
  • Was an award winning musician and member of a Division 1 PAC-12 marching band at The University of Arizona.
  • Performed at National PAC-12 University basketball tournaments.
  • Initiated into Tau Beta Sigma Honorary Music Sorority for college bands.
  • Supervised team of 120 members in a marching band.
  • Used Microsoft Excel to develop instrument inventory tracking spreadsheets.
  • Performed at NFL halftime for LA Chargers and Philadelphia eagles.
  • Achieved barista of the week at Starbucks.
Affiliations
  • Member, The Pride of Arizona, 2018-2019
  • Member, Tau Beta Sigma Sorority, 2018 to 2020
  • Student, The University of Arizona, 2018 to Current

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Resume Overview

School Attended

  • Pasadena City College
  • University of Arizona
  • El Rancho High School

Job Titles Held:

  • Coffee Barista
  • Personal Injury Assistant
  • Workers' Compensation Filing Clerk
  • Receptionist
  • Coffee Barista
  • Bass Clarinet Section Leader

Degrees

  • Bachelor of Arts
  • Bachelor of Arts
  • High School Diploma

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