Receptionist resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Reliable and punctual Sales Associate possessing excellent work ethic. Areas of expertise include data entry, inventory, cash management and exceptional customer service. Reliable, friendly, quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience.
Skills
Data entry
Efficient and accurate
Meticulous and organized
Office equipment operations
Document control
Multitasking ability
Detail oriented
Open and clear communicator
Retail Operations Management
Staff training and development
Inventory management
Product and service knowledge
Sales monitoring
Team collaboration
High-energy attitude
Organization skills
Time management
Telephone skills
Work History
07/2019 to 07/2019ReceptionistMace | New York, NY,
Kept reception area clean and organized to offer positive first impression to every visitor
Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Took accurate messages for staff and management to facilitate open and speedy communication
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
Answered and directed incoming calls using multi-line telephone system
Greeted visitors, assessed needs and directed to appropriate personnel
04/2019 to 05/2019Financial Service AssociateNew York Community Bancorp, Inc. | Valley Stream, NY,
Delivered high level of customer service and support by answering questions and returning phone calls quickly
Achieved results in ambiguous environment with high level of accuracy and attention to detail
Kept reception area clean and organized to offer positive first impression to every visitor
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Balanced daily cash deposits and bank vault inventory with zero error rate
Adhered to regulatory and company security and audit procedures
Examined checks for identification and endorsement
Verified amounts and integrity of every check or funds transfer
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse
11/2016 to 04/2019Assistant ManagerMiami Parking Authority | Miami, FL,
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
Produced monthly sales and performance reports, supporting operational planning and strategic decision making
Enforced company policies and procedures to strengthen operational standards across departments
Collaborated with store manager to develop strategies for achieving sales and profit goals
Delegated daily tasks to team members to optimize team productivity
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
Analyzed trends, identifying consumer demand and forecasting seasonal trends
Completed inventory audits to identify losses and project future demands
Kept office records organized and supplies well-stocked for optimal team performance
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
Prepared and checked cashier register tills
Provided training to store employees covering areas such as cash handling procedures and security requirements
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
Assisted with administrative tasks, including filing, answering phones and scheduling
Maintained attendance records, taking note of staff vacation time, sick days and personal days
Escalated customer concerns, store issues and inventory requirements to supervisors
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Directed visitors to correct personnel to handle individual concerns
Education
Expected in High School Diploma | Harrison High School, Harrison, NJGPA:
Expected in | Criminal JusticeRutgers, The State University of New Jersey, Newark, NJ, GPA:
Expected in | FinanceAshford University, San Diego, CAGPA:
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