Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Focused and professional assistant seeking to develop a career within Human Resources. Experienced in office management and support. Skilled in handling new hire paperwork, training new hires, managing employee files and screening potential employees. Adaptable and always willing to go the extra mile.

Hardworking with an exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.

  • Attendance Enterprise (timekeeping)
  • Lawson System
  • HR software
  • Preparing Daily Attendance reports for management
  • Training New Hires
  • Cash Register
  • Customer service
  • Filing
  • Front office
  • HR
  • Excell
  • Microsoft Office
  • Outlook
  • Word
  • Time-management
  • Translator
  • Document control
  • Data entry
  • Meticulous and organized
  • Organization and efficiency
  • Efficient and accurate
  • Multitasking and prioritization
Receptionist, 08/2019 - Current
Mattel Inc. East Aurora, NY,
  • Promoted from HR Trainer to Receptionist after 5 years.
  • Entering new hires orientation times and department information in the system and ensuring new employee information is correct.
  • Organizing and updating daily/weekly schedules for various levels of management and staff.
  • Assisting internal staff with clerical, filing and administrative needs to maximize efficiency and team productivity.
  • Directing clients/employees to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Met incoming clients/employees with a professional approach and provide friendly, knowledgeable assistance.
  • Take accurate messages for staff and management to facilitate open and speedy communication.
  • Screen and verify visitors for identification credentials and purpose of visit to maintain the security of personnel and plant environment.
  • Kept reception area clean and organized to offer a positive first impression to every visitor.
  • Kept records in Lawson to maintain accurate data from employees by entering and updating information.
  • Welcoming visitors upon entrance by answering inquiries and directing questions or appointments to appropriate personnel.
  • Answering telephones and directed calls to appropriate staff members.
  • Follow security procedures, issuing visitor badges and report irregularities.
  • Corresponding with plant supervisors through e-mail or telephone.
  • Answering incoming calls on high-volume, multi-line phone switchboard and pleasantly transferring calls to appropriate personnel.
  • Resolving customer problems and complaints by re-directing employees with the HR supervisor or designated management.
  • Creating professional letters or work-letters when needed by employees or ex-employees.
  • Entering vacations, Leave Of Absence, write-ups, terminations notices, medical notes and coachings/counselings in Attendance Enterprises and in Lawson system.
  • Removing terminated employees from the systems by collecting their personal information (hire dates, last dates working, termination dates, termination reason, dept#) and puling out files by writing their terminated information in employee file and ensuring all information is accurate and hand over employee separation notice to accounting clerk to process final checks.
HR Trainer, 03/2015 - 08/2019
Seaworld Parks Langhorne, PA,
  • Responsible for the Onboarding and Training of 2nd Shift new hires (500+ hourly positions).
  • Assisted with Timecard and Payroll review for 500+ team members.
  • Translated for the HR Supervisor during Interviews, Issues, Write-ups, and Terminations.
  • Prepared Daily Attendance reports for Management.
  • Perform Front Desk duties when needed, Laundry, Medical station, etc.
  • Promoted from Line Worker after 9 months.
  • Know all the line jobs in the plant to ensure proper training of new hires.
  • Acted as the 1st point of contact for new hires - explained all rules and policies of the plant.
  • Translated written announcements to be posted around the plant.
  • Assisted production supervisors to set up Alchemy Training for employees when needed.
  • Assisted with scheduling annual Wellness appointments for 500+ employees and Open Enrollment for Health and Supplemental insurance.
  • Effectively communicate with and supported employees from many cultural backgrounds.
  • Translated for the Plant nurse when needed - during regular nurse visits, emergencies, drug/alcohol tests.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Designed and directed orientation and training programs to meet employee needs.
  • Documented training activities and changes to analyze program effectiveness.
  • Evaluated new employee processes, employee performance, and training progress to determine additional training needs.
Line Worker, 07/2014 - 03/2015
Spectrum Brands Inc. Bentonville, AR,
  • Worked on the Debone Line and then in Evisceration at a Poultry Processing Plant.
  • Standing for 8 hours a day with a 30-minute lunch break.
  • Job tasks: breast puller, using scissors, scoring tenders using a knife, tender puller; sometimes shoulder cutter and pack out area - bagging and using the scale, making labels (40-pound boxes).
  • Evisceration job tasks: IP area - washing chickens and cutting bad parts, salvage area deboning.
Crew Member, 04/2010 - 05/2014
Krystal Tunis Historical, GA,
  • Crew Member for 4 years.
  • Cleaned and washed equipment: tables, trays, pizza pans, ovens, spatulas, spoons, cups, sauce containers, and floors to maintain excellent functionality and productivity.
  • Answered phone calls and took orders over the phone.
  • Entered orders into the computer system to send order details to the kitchen, mentioning customers' special requests and food allergies in person.
  • Provided professional customer service at all times.
  • Worked on the cash register and handled cash/credit cards.
  • Trained new team members (cooking and helping customers).
  • Remained professional and polite in stressful situations.
  • Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
Education and Training
Associate of Applied Science: Health Information Management , Expected in 2023
NorthWest Arkansas Community College - Bentonville, AR
  • My main goal after completing my Associate Degree in Health Information Management. Is to find a job where I can continue improving my knowledge and to continue learning within the health field and gather more experience to get better opportunities in the future, where I can present my experience and skills gained over the years.
High School Diploma: , Expected in 08/2009
Springdale High School - Springdale, AR

When I attended High School, I enjoyed the Spanish Club where we focused on our cultures and different traditions from our different members. We enjoyed folkloric celebrations and participated in a few folkloric competitions. Also, I got to enjoy the IT Academy in 11th grade where we learned computer systems and create animations and web pages.

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School Attended

  • NorthWest Arkansas Community College
  • Springdale High School

Job Titles Held:

  • Receptionist
  • HR Trainer
  • Line Worker
  • Crew Member


  • Associate of Applied Science
  • High School Diploma

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