Receptionist Resume Example
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using nexgene appointment scheduling system to manage over a hundred or more patients weekly. Organized and accurate in managing patient flow. Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Proven skills in fast pace and demanding environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. Highly organized and knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Carefully transcribed phone messages and relayed to appropriate personnel within 2 minutes of each call.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained work areas in patient rooms in clean, neat and appropriately sterilized condition to meet any demand.
- Used intake and screening instruments to conduct assessment of needs and to obtain complete medical history.
- Readily assessed, diagnosed and treated male and female patients in clinical setting.
- Assisted physicians and clinicians in treatment procedures.
- Recorded patients' health histories and provided over a hundred consultations weekly.
- Reviewed patient files and records, including allergies, problems, medications and immunization statuses.
- Maintained accurate records and reports regarding patients' histories and progress, services provided, and other required information
- Triaged patient calls and emails to best respond to questions concerning treatment, symptoms and medication management.
- Developed great rapport with patients, listening closely and empathizing with situation.
- Updated patient records with results, diagnoses and treatment plans for review by supervising physician.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Collaborated with optometry staff to reach individual and team goals.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
- Identified issues during preliminary exam and addressed concerns with physician.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Conducted binocular disparity tests to assess depth perception.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Adjusted, modified and networked photos using digital and computer manipulative applications.
- Shot photographs in controlled lab, field and remote environments.
- Delivered savings by negotiating special prices with equipment suppliers and venue representatives.
- Selected and set up appropriate props, backdrops and lighting.
- Defined and recommended detailed solutions to capture images.
- Photographed high-quality images for both print and internet distribution.
- Edited, toned, captioned and uploaded photographs for news publications.
- Handled cameras operating at several thousand frames per second.
- Archived photographs on computers and servers.
- Applied digital styling techniques to enhance photos.
- Performed advanced computer processing of images for assignments.
- Consulted with supervisors to handle any unusual problems and alter existing equipment.
- Fabricated camera mounts and cases to capture images and protect equipment.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
Robyn Taylor- 870-460-5193
Judy Chavis- 501-226-8310
Jennifer Ford- 870-692-9920
Documentation and reporting
Office administration
Correspondence distribution
Customer and client relations
Shorthand writing
Customer/Client relations
Security awareness
Professional demeanor
Performance improvement
Scheduling
Transcription and dictation
Strategic Planning
Sorting and labeling
Administrative support
Technical Support
Organization skills
Bookkeeping
Telephone skills
Time management
Multi-line Telephone Systems
Mail handling
Medical Records Management
Patient Scheduling
EMR / EHR
Payment collection
Reminder calls
Cultural awareness
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Resume Overview
School Attended
- Baptist Health Schools Little Rock
- White Hall High School
Job Titles Held:
- Receptionist
- Doctor's Assistant
- Photographer
Degrees
- Nursing Assistant , 10/2001
High School Diploma , 05/1993
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