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receptionist resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Hardworking receptionist offering familiarity with computer skills and MicroSoft Office. Passionate about business success and talented at supporting company staff, office personnel and customer needs. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering call schedules. Highly organized and accurate when entering data within the computer system and maintaining filing systems. Ambitious receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused Receptionist with 10 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Committed to providing outstanding administrative support to staff and guests. Hardworking and reliable receptionist with strong ability in customer service and communication skills. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Microsoft Office Suite
  • Data Entry
  • Computer Proficiency
  • Positive Attitude and Energetic
  • Documentation and Reporting
  • Multi-Line Telephone Skills
  • Organization and Efficiency
  • Appointment Scheduling
  • Verbal and Written Communication
  • Customer Service-Oriented
  • Attention to Detail
  • Prioritization and Time Management
  • Customer Service
  • Call Answering and Routing
Experience
02/2008 to 12/2018
Receptionist C3 Ai Houston, TX,
  • Sorted incoming mail and directed to correct personnel each day.
  • Answered and directed incoming calls using multi-line telephone system.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Updated databases and spreadsheets to promote access to information.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Maintained professional tone at all times, including during peak rush hours.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Make referrals to Doctors, Podiatrist, Medical Equipment, Laboratory.
  • Add patient information to the system used by the Agency.
  • Call nursers for updated License, CPR, TB test.
  • Call patients to schedule PT INR, laboratory test order by the provider.
  • Quality Assurance.
  • Spanish speaking translator.
01/2012 to 11/2012
Receptionist C3 Ai Redwood, NY,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted and directed visitors to appropriate personnel and answered average calls and emails daily.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Scheduled appointments for patients.
  • Maintained professional tone at all times, including during peak rush hours.
  • Organize patients charts.
01/2000 to 01/2008
Assistant Manager Buehler's Grocery Wadsworth, OH,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised receiving inventory stock.
  • Implemented training processes for newly hired employees.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
Expected in 12/2021 to to
Bachelor of Science: Registered Nurse
Chamberlain University - Chicago, IL,
GPA:
  • 3.25 GPA
Expected in 06/2000 to to
High School Diploma:
Theodore Roosevelt High School - Chicago, IL,
GPA:
Languages
Spanish:
Professional
Negotiated:

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Resume Overview

School Attended

  • Chamberlain University
  • Theodore Roosevelt High School

Job Titles Held:

  • Receptionist
  • Receptionist
  • Assistant Manager

Degrees

  • Bachelor of Science
  • High School Diploma

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