LiveCareer-Resume

receptionist resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Energetic Optometric Technician with 1 years of experience providing chairside assistance for 3 optometrists. Good at performing patient medical history screenings and reporting to the doctors. Successful at helping to manage 12+ patients daily. Operational knowledge of complex ophthalmic equipment, including fundus photography and Optical coherence tomography under direction of licensed optometrist

Skills
  • Supplies Inventory
  • Medical History Obtainment
  • Planning & Organizing
  • Basic Math
  • First Aid/CPR
  • Good Work Ethic
  • Problem Resolution
  • Organizational Skills
  • Active Listening
  • Microsoft Office
  • Friendly, Positive Attitude
  • Critical Thinking
  • Reliable & Trustworthy
  • People Skills
  • Training & Development
  • Computer Skills
  • Data Management
Education and Training
Miles Community College Miles City, MT Expected in 05/2009 GED : - GPA :
Experience
Concentrix Corp. - Receptionist
Usa, GA, 07/2021 - 10/2021
  • Schedule appointments, answer questions and document information.
  • Kept front office organized and well-stocked to maximize operational efficiency.
  • Greeted patients to provide information and direct to appropriate personnel.
  • Assisted staff and executives with special projects.
  • Provided support to coworkers, taking on additional tasks during high-volume periods.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Received incoming calls and coordinated with staff to fulfill customer requests and managed calls by routing to proper extensions or taking messages.
  • Pulled and organized requested documentation.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Handled payment processing and provided patients with receipts and updated accounts to reflect balance
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Reported suspicious individuals to supervisor.
  • Updated and recorded patient information to maintain accounts.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with patients.
  • Delivered support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Iconma, L.L.C. - Optical Technician
Waterloo, IA, 07/2021 - 10/2021
  • Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
  • Read new patient glasses prescriptions with lensometer and noted results for treating physician.
  • Obtained accurate patient histories through detailed interviews and documented information in EHR.
  • Facilitated optimal care by exploring past histories, systemic illnesses and current medications with patients.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments and scribe during exam.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
  • Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Schedule and mail/fax post operation surgery dates.
  • Advised patients on ocular medications, dressings and contact lenses.
  • Send/recieve refferals for surgeries.
  • Send and recieve medical record releases.
Heartland Dental - Front Desk Receptionist
Westfield, IN, 06/2020 - 08/2021
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Explained policies and procedures to visitors.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.
  • Reported suspicious individuals to supervisor.
  • Trained new employees on hotel software and answered employee technological questions.
  • Worked with office manager to attain operational goals.
Kimpton Hotels - Hotel General Manager
Milwaukee, WI, 02/2019 - 08/2020
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Directed all day-to-day operations of hotel facility to provide safe and enjoyable guest experience.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Provided end-of-month audits of resort to upper management as required.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Responded to and resolved guest issues or complaints.
  • Led pre-season and new employee training sessions.
  • Oversaw recruiting, interviews and new employee hiring.
  • Cultivated long-lasting relationships with florists and restaurants and promoted third-party vendors to guests.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Do payroll for staff. -Adding time, submit to accountant, fill out and have owner sign paychecks and create paystubs.

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Resume Overview

School Attended

  • Miles Community College

Job Titles Held:

  • Receptionist
  • Optical Technician
  • Front Desk Receptionist
  • Hotel General Manager

Degrees

  • GED

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