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Receptionist Resume Example

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RECEPTIONIST
Summary
•Highly enthusiastic customer service professional with four years client interface experience which during that time was promoted to supervisor.
•Personable and responsible Cashier with four years in retail and customer service.
•Customer-focused with a solid understanding of the dynamics of the retail apparel and shoe industry.
•Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
•Proficient in Quick books, Microsoft, Excel, Word, and can handle a multi line phone.
•Driven individual to meet company goals.
•Detail oriented and punctual.
•Reliable hard worker and fast learner
•Ambitious and highly motivated with an outstanding performance in customer service.
•Solid team player with upbeat, positive attitude
•Full availability is able to work weekends and holidays 
Skills
  •  Typing 50 wpm
  • Invoice processing
  • Bilingual
  • Active listening skills
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Large cash/check deposits expert
  • Data entry 
  • Filing 
  • Scheduling 
  • Scanning 
  • Computer proficiency
  • Documentation
  • Telephone inquiries specialist
  • Customer service expert 
Experience
Company NameCity, StateReceptionist01/2017 to 08/2017
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. 
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Keep a current record of staff members' whereabouts and availability.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Manage and maintain executives' schedules.
  • Process payroll information.
Company NameCity, StateSupervisor12/2016 to 05/2017
  • Resolve customer or employee complaints.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Instruct staff on how to handle difficult and complicated sales.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Company NameCity, StateCashier09/2016 to 12/2016
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
  • Accept payment from customers, and make change as necessary.
  • Clean and organize eating, service, and kitchen areas.
  • Relay food orders to cooks.
  • Collect and return dirty dishes to the kitchen for washing.
Company NameCity, StateBusgirl,Hostest, Waitress01/2016 to 09/2016
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
  • Perform personnel activities such as supervising and training employees.
  • Collect and return dirty dishes to the kitchen for washing.
  • Wash dishes, glassware, and silverware after meals.
  • Serve food and beverages to guests at banquets or other social functions.
  • Monitor and order supplies or food items and restock as necessary to maintain inventory.
  • Relay food orders to cooks.
Company NameCity, StateCashier/Sales Associate06/2015 to 11/2015
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Sell and demostrate pool items and filters Sign club members up for rewards Test pool water with chemical kit.
Company NameCity, StateCustomer Service Rep. / Cashier04/2015 to 12/2015
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Encinitas, CA Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Sell Company credit cards Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
Company NameCity, StateCashier/ Seasonal Employee11/2014 to 02/2015
  • Weigh items sold by weight to determine prices.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Offer customers carry-out service at the completion of transactions.
Company NameCity, StateCashier/Sales Associate 05/2014 to 11/2014
  • Answer telephones and give information to callers, take messages, or transfer South Lake Tahoe, CA calls to appropriate individuals.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Education and Training
High School Diploma2016Mesa Verde High School, City, State
Skills
Administrative support, Cash handling, Able to lift 70 pounds, Professional and friendly, Careful and active listener, Strong public speaker, Multi-tasking, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Organizational Skills, Prioritization, Proofreading, Creative Problem Solving, Critical Thinking, Customer Needs Assessment.
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Resume Overview

School Attended

  • Mesa Verde High School

Job Titles Held:

  • Receptionist
  • Supervisor
  • Cashier
  • Busgirl,Hostest, Waitress
  • Cashier/Sales Associate
  • Customer Service Rep. / Cashier
  • Cashier/ Seasonal Employee

Degrees

  • High School Diploma 2016

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