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Receptionist Resume Example

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Lisa
Moore
Professional Summary

Friendly Receptionist with [Number]-year background in [Type] settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Motivated [Job Title] offering valuable contributions in all facets of administrative activities derived from diverse, [Number]-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Welcoming clerical professional with [Number] years of experience in [Industry] office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Accurate when entering information in [Software] and keeping organized filing systems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].

Skills
  • Customer/Client relations
  • Travel planning
  • Documentation and reporting
  • Security awareness
  • Multi-Line Telephone Systems
  • Customer and Client Relations
  • Memorization and Recall
  • Sorting and labeling
  • Scheduling
  • Mail handling
  • Telephone skills
Education
United Tribes Technical CollegeCity, State11/1985Associate of Arts: Food Services Management
Sitting Bull CollegeCityExpected in 12/2020Associate of Arts: Criminal Justice
Work History
Company Name- Receptionist
City, State10/2019 - Current
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided clerical support to [Number] company employees by copying, faxing and filing documents.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered [Number] incoming calls daily to resolve [Type] and [Type] issues and schedule appointments.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Triaged incoming calls on [Number]-line phone system and directed to departments based on customer needs.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Answered and quickly redirected up to [Number] calls per [Timeframe].
  • Assisted over [Number] customers via phone each [Timeframe].
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Company Name- Hall Monitor/Security Officer/Head Coach
City, State11/1999 - 09/2015
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Managed safety and security of all children under care.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
Company Name- Cashier/Security Officer
City, State06/1994 - 11/1999
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Worked with [Job title]s to complete daily counts and maintain funds security to minimize theft and mismanagement risks.cou
  • Completed manual and machine counts of funds for transactions valued at over $[Amount].
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Assisted customers with special services, account updates and promotional options.
  • Educated customers on promotions to enhance sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Prepared and submitted end-of-shift reports using [Software].
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
  • Directed guests around building and answered accessibility questions.
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
  • Responded quickly to medical emergency involving collapsed patron.
  • Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
  • Navigated difficult situations, employing [Skill] and [Skill].
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Resume Overview

School Attended

  • United Tribes Technical College
  • Sitting Bull College

Job Titles Held:

  • Receptionist
  • Hall Monitor/Security Officer/Head Coach
  • Cashier/Security Officer

Degrees

  • Associate of Arts : Food Services Management
    Associate of Arts : Criminal Justice

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