Receptionist Resume Example Company Name

RECEPTIONIST

Professional Summary

Multi-talented medical billing , supervisor and receptionist consistently rewarded for success in planning and operational improvements. Detail-oriented billing clerk. Well-versed in using Greenway Systems and learning new skills with ease and efficiency. Dedicated to exceeding goals and maintaining positive attitude. Enjoy learning new systems and procedures. Organized Medical Biller adept at accurately auditing patient charts and billing corresponding parties. Loyal employee with over 23 years with same medical group.

Skills

Collections duties
Billing statement review
Payment processing
Account reconciliation
Database management
Sheet balancing
Closing processes
General accounting
Data entry
Accounts payable and receivable
Accounting remittances
Leadership
Priority management
Issue resolution

Operations management
Conflict resolution
Data collection and analysis
Customer/Client relations
Customer and client relations
Multi-line telephone systems
Organization skills
Mail handling
Customer-service oriented
Administrative support
Telephone skills
Scheduling
Multitasking strengths
Personable and outgoing

Work History

Receptionist, 03/1996 to 02/1999
Company Name – City, State

Monitored and screened visitors to verify accessibility to inter-office personnel.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Scheduled office meetings and client appointments for team professional .
Collected and distributed messages to team members and managers to support open communication and high customer service.
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
Kept reception area clean and neat to give visitors positive first impression.
Organized and scheduled office meetings as well as client appointments for team of professionals, effectively accommodating hectic agendas.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Sorted, received and distributed mail correspondence between departments and personnel.
Operated multi-line telephone system to independently handle over 300 calls each day.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to company employees by copying, faxing and filing documents.
Set doctor appointments for patients.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Handled complaints and questions, and re-directed calls to other team members as appropriate.
Greeted arriving members professionally by first name.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Acted as first point of contact and set appointments for prospective clients.
Resolved customer problems and complaints .
Entered daily data in computer systems and documented office activities.
Collected, sorted, distributed and sent mail and packages.
Offered appointment information updates and rescheduling to guests.

Medical Record Supervisor, 01/2000 to 02/2017
Company Name – City, State

Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Supervised and led employees to high performance levels in cross-functional matrix management structure.
Developed standard operating procedures and document workflows for current and future process steps.
Initiated outbound administrative requests by phone and in writing to accomplish request.
Conducted training and change management processes to improve operations.
Developed and executed plans to monitor standard process adherence.
Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Managed and archived quality documentation and participated in internal and external quality audits.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Received incoming calls and messages and addressed or triaged phone requests.

Billing Clerk, 02/2017 to 06/2019
Company Name – City, State

Handled account payments and provided information regarding outstanding balances.
Processed payment via telephone and in person with focus on accuracy and efficiency.
Monitored outstanding invoices and performed collections duties.
Executed billing tasks and recorded information in company databases.
Accepted payments for services and discussed remaining balances with customers to take accounts to zero.

Education

Associate of Science: Medical Informatics, 01/1995
Cypress College - City, State

Resume Overview

School Attended

Cypress College

Job Titles Held:

Receptionist
Medical Record Supervisor
Billing Clerk

Degrees

Associate of Science : Medical Informatics , 01/1995

Receptionist Resume Example

Resume Score: 80%

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