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Receptionist Resume Example

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RECEPTIONIST
Professional Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. I take criticism and work as hard as i can on it.

Skills
  • Office administration
  • Multi-line telephone systems
  • Documentation and reporting
  • Professional demeanor
  • Customer/Client relations
  • Travel planning
  • Shorthand writing
  • Sorting and labeling
  • Mail handling
  • Data entry
  • Verbal and written communication
  • Scheduling
  • Stocking and replenishing
  • Product restocking
  • Cleaning procedures
  • Money handling
  • Shelving of products
  • Shipping and receiving
  • Customer-oriented
  • Payment collection
  • Bagging and packaging
  • Cash register operations
  • Credit card processing
  • Customer assistance
  • Refunds and exchanges
  • Identification checks
  • Payment processing
  • Bagging assistance
  • Check cashing
  • Cash handling
  • Maintaining store appearance
  • Cash register operation
  • Reports and documents
  • Guest inquiries
  • Cleanliness
  • Loss prevention
  • Receipt and refund issuance
  • Price changes
  • Coaching and mentoring
  • Coupons and gift cards
  • Payment accepting
  • Customer direction
  • Written and verbal communication
Work History
Receptionist, 06/2019 to Current
Company Name – City, State
  • Received and routed business correspondence to correct departments and staff members.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Organized and scheduled office meetings as well as client appointments for team of professionals, effectively accommodating hectic agendas.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Collected Garage Door payments from clients and updated account balances.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Operated multi-line telephone system to independently handle over 15 calls each day.
  • Kept reception area clean and neat to give visitors positive first impression.
  • I also came into this company at a very very hectic time for the company. I will further explain if need be.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Scheduled and confirmed appointments and meetings for every job.
  • Entered daily data in computer systems and documented office activities.
  • Greeted customers and visitors in-person and via telephone calls.
  • Collected, sorted, distributed and sent mail and packages.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Offered appointment information updates and rescheduling to guests.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Acted as first point of contact and set appointments for prospective clients.
Stocker Associate, 12/2018 to 06/2019
Company Name – City, State
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Placed special customer orders for custom or special order merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Organized warehouse and stockroom areas using forkliftand pallet jacks.
  • Unloaded arriving product stock and moved to store display areas.
  • Answered customer questions and provided detailed product information.
Cashier, 06/2015 to 06/2018
Company Name – City, State
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Served needs of more than 20 customers in busy environment.
Education
High School DiplomaShippensburg Area Senior High School - City, State
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Resume Overview

School Attended

  • Shippensburg Area Senior High School

Job Titles Held:

  • Receptionist
  • Stocker Associate
  • Cashier

Degrees

  • High School Diploma

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