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Receptionist Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Friendly Receptionist with background in various office settings. Knowledgeable about service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Skills
  • Customer Complaint Resolution
  • Attention to Detail
  • Reliable and Punctual
  • Positive Attitude and Energetic
  • Multitasking and Prioritization
  • Data Entry and Database Software
  • Computer Proficiency
  • Scheduling and Calendar Management
  • Documentation and Reporting
  • Courteous and Professional
  • Payment Processing
  • Prioritization and Time Management
  • Verbal and Written Communication
  • Customer Service-Oriented
  • Personal Initiative
  • Relationship Building
  • Positive Attitude
  • Team Collaboration
Work History
02/2019 to Current Receptionist Pgt Inovations | Houston, TX,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone or postal mail.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Answered and quickly redirected large volume of calls on central system.
11/2018 to 02/2019 Cafeteria Worker Adcare Hospital | Springfield, MA,
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Served food according to temperature, safety, and presentation guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Tracked meal purchases and accepted payments at cash register.
  • Received and stored incoming supplies according to procedures.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Worked stations including pizza, omelet, soup, salad, sandwich, and dessert at busy cafeteria.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Monitored food temperatures to comply with safety regulations.
  • Notified management of product and supply shortages to reduce disruption in availability.
08/2016 to 11/2018 Customer Service Representative Cornerstone Building Brands | Usa ● Portland, OR,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
Expected in 05/2012 High School Diploma | Upson-Lee High School, Thomaston, GA GPA:

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86Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Upson-Lee High School
Job Titles Held:
  • Receptionist
  • Cafeteria Worker
  • Customer Service Representative
Degrees
  • High School Diploma

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