Receptionist Resume Example
Detail-oriented and knowledgeable office manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational Spanish abilities. I am competent, dedicated manager providing administrative support to staff members. I have the ability to manage a busy medical office and provide excellent customer service to all patients. I work equally well independently and in team settings. I try my best to encourage a pleasant work environment and to be of help with my colleagues as much as I can. I have strong work ethics, I adept at communicating effectively with patients, reps and the staff. I enjoy new challenges and have exceptional organizational and planning skills. My ultimate goal is to excel in any position am placed in within a company and help achieve the companies goal.
- Scheduled and confirmed appointments and meetings for MD
- Corresponded with clients through email, telephone or postal mail
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Collected, sorted, distributed and sent mail and packages
- Kept reception area clean and neat to give visitors positive first impression
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Enhanced office efficiency by handling 200+ callers per day.
- Maintained current and accurate medical records for over 2000 patients.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Carefully transcribed phone messages and relayed to appropriate personnel within 5-10 minutes of each call.
- Ensured compliance with OSHA and HIPAA regulations
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising 18-20 employees
- Developed close working relationships with front office and back office staff
- Built relationships with physicians to create steady referral pipeline
- Managed 18-20 employees with various personalities and from different cultures for large 6-physician practice
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Developed and maintained electronic record management systems to analyze and process data
- Assisted with regulatory issues such as compliance
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Completed weekly payroll for 18 employees
- Improved office operations by automating client correspondence, record tracking and data communications
- Policy and procedure modification
- Documentation and control
- Account reconciliation
- Accounts payable and receivable
- Office management
- Friendly nature
- Scheduling
- Team leadership
- Bilingual in English & Spanish
- Verbal and written communication
- Coordinated multiple special public and private events.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of patient wait time.
- Advanced from Receptionist to Office Manager within a year for my hard work and dedication to the company.
Member of the National Society of Leadership and Success
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Resume Overview
School Attended
- Legacy High School
- DeVry University
Job Titles Held:
- Receptionist
- Cashier
- Office Manager
Degrees
- High School Diploma
Some College (No Degree) , Business Management
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