Receptionist Resume Example Company Name

RECEPTIONIST

Professional Summary

Detail-oriented and knowledgeable office manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational Spanish abilities. I am competent, dedicated manager providing administrative support to staff members. I have the ability to manage a busy medical office and provide excellent customer service to all patients. I work equally well independently and in team settings. I try my best to encourage a pleasant work environment and to be of help with my colleagues as much as I can. I have strong work ethics, I adept at communicating effectively with patients, reps and the staff. I enjoy new challenges and have exceptional organizational and planning skills. My ultimate goal is to excel in any position am placed in within a company and help achieve the companies goal.

Work History

Receptionist, 04/2005 to 06/2007Company Name, City, State

Scheduled and confirmed appointments and meetings for MD
Corresponded with clients through email, telephone or postal mail
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
Collected, sorted, distributed and sent mail and packages
Kept reception area clean and neat to give visitors positive first impression

Cashier, 10/2007 to 09/2011Company Name, City, State

Counted cash in register drawer at beginning and end of shift
Processed POS transactions, including checks, cash and credit purchases or refunds
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Restocked, arranged and organized merchandise in front lanes to drive product sales
Checked prices for customers and processed items sold by scanning barcodes
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

Receptionist, 10/2011 to 09/2012Company Name, City, State

Enhanced office efficiency by handling 200+ callers per day.
Maintained current and accurate medical records for over 2000 patients.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability.
Organized paperwork such as charts and reports for office and patient needs.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Adeptly managed multi-line phone system and pleasantly greeted all patients.
Carried out front office duties utilizing data entry skills in framework of medical database.
Carefully transcribed phone messages and relayed to appropriate personnel within 5-10 minutes of each call.

Office Manager, 09/2012 to CurrentCompany Name, City, State

Ensured compliance with OSHA and HIPAA regulations
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising 18-20 employees
Developed close working relationships with front office and back office staff
Built relationships with physicians to create steady referral pipeline
Managed 18-20 employees with various personalities and from different cultures for large 6-physician practice
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
Developed and maintained electronic record management systems to analyze and process data
Assisted with regulatory issues such as compliance
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Completed weekly payroll for 18 employees
Improved office operations by automating client correspondence, record tracking and data communications

Skills

Policy and procedure modification
Documentation and control
Account reconciliation
Accounts payable and receivable
Office management

Friendly nature
Scheduling
Team leadership
Bilingual in English & Spanish
Verbal and written communication

Education

High School Diploma

Legacy High School - City

Some College (No Degree), Business Management

DeVry University - City

Accomplishments

Coordinated multiple special public and private events.
Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of patient wait time.
Advanced from Receptionist to Office Manager within a year for my hard work and dedication to the company.

Memberships

Member of the National Society of Leadership and Success

Resume Overview

School Attended

Legacy High School
DeVry University

Job Titles Held:

Receptionist
Cashier
Office Manager

Degrees

High School Diploma
Some College (No Degree) , Business Management

Receptionist Resume Example

Resume Score: 80%

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