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Receptionist Resume Example

Resume Score: 80%

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RECEPTIONIST
Professional Summary

Detail-oriented and knowledgeable office manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational Spanish abilities. I am competent, dedicated manager providing administrative support to staff members. I have the ability to manage a busy medical office and provide excellent customer service to all patients. I work equally well independently and in team settings. I try my best to encourage a pleasant work environment and to be of help with my colleagues as much as I can. I have strong work ethics, I adept at communicating effectively with patients, reps and the staff. I enjoy new challenges and have exceptional organizational and planning skills. My ultimate goal is to excel in any position am placed in within a company and help achieve the companies goal.

Work History
Receptionist, 04/2005 to 06/2007Company Name, City, State
  • Scheduled and confirmed appointments and meetings for MD
  • Corresponded with clients through email, telephone or postal mail
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Collected, sorted, distributed and sent mail and packages
  • Kept reception area clean and neat to give visitors positive first impression
Cashier, 10/2007 to 09/2011Company Name, City, State
  • Counted cash in register drawer at beginning and end of shift
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Checked prices for customers and processed items sold by scanning barcodes
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Receptionist, 10/2011 to 09/2012Company Name, City, State
  • Enhanced office efficiency by handling 200+ callers per day.
  • Maintained current and accurate medical records for over 2000 patients.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Carefully transcribed phone messages and relayed to appropriate personnel within 5-10 minutes of each call.
Office Manager, 09/2012 to CurrentCompany Name, City, State
  • Ensured compliance with OSHA and HIPAA regulations
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget and supervising 18-20 employees
  • Developed close working relationships with front office and back office staff
  • Built relationships with physicians to create steady referral pipeline
  • Managed 18-20 employees with various personalities and from different cultures for large 6-physician practice
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
  • Developed and maintained electronic record management systems to analyze and process data
  • Assisted with regulatory issues such as compliance
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Completed weekly payroll for 18 employees
  • Improved office operations by automating client correspondence, record tracking and data communications
Skills
  • Policy and procedure modification
  • Documentation and control
  • Account reconciliation
  • Accounts payable and receivable
  • Office management
  • Friendly nature
  • Scheduling
  • Team leadership
  • Bilingual in English & Spanish
  • Verbal and written communication
Education
High School Diploma
Legacy High School - City
Some College (No Degree), Business Management
DeVry University - City
Accomplishments
  • Coordinated multiple special public and private events.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of patient wait time.
  • Advanced from Receptionist to Office Manager within a year for my hard work and dedication to the company.
Memberships

Member of the National Society of Leadership and Success

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Legacy High School
  • DeVry University

Job Titles Held:

  • Receptionist
  • Cashier
  • Office Manager

Degrees

  • High School Diploma
    Some College (No Degree) , Business Management

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