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Receptionist Resume Example

Resume Score: 80%

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SM
RECEPTIONIST
Professional Summary

High-energy student currently finalizing Bachelors degree in Sociology BS and prepared to contribute abilities to an internship role while further developing acquired skills and gaining real-world experience. Highly organized, responsible and well-versed in marketing and Microsoft Office. Positively impact personal conflict resolutions with top-notch communication and critical thinking skills.

Skills
  • Professional demeanor
  • Security awareness
  • Office administration
  • Customer and Client Relations
  • Performance improvement
  • Microsoft Office
  • Documentation and reporting
  • Customer/Client relations
  • Multi-Line Telephone Systems
  • Conflict Resolution
  • Verbal and written communication
Work History
08/2019 to 02/2020ReceptionistLife Essentials Accupuncture Clinic | St. Louis, MO
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Balanced acupuncture assistant duties, while keeping availability, customer schedules and maximum load levels when scheduling appointments.
  • Resolved customer problems and complaints by contact insurance companies to see if they would be able to take ICD-10 Codes, and following up with clients if there was no rescheduled appointment.
  • Answered 40 incoming calls daily to resolve Insurance issues and creating a new patient portfolio for Acupuncturist and schedule appointments.
  • Provided Digital marketing by updating facebook page and writing company news letters each month.
  • Wrote professional business documents, such as new patio forms and IDC-10 Codes.
08/2018 to 02/2019ServerStoney River Steakhouse and Grill | Chesterfield, MO
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Served needs of more than 40 customers in busy 5 star environment.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Greeted and maintained relationships with regular customers.
08/2017 to 08/2018Bartender/ServerMichael's Steak Chalet | Osage Beach, MO
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 15 percent.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Prepared beverages and filled food orders for customers.
06/2015 to 06/2017ServerBangkok Gardens | Columbia, MO
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Education
Expected in 05/2021Bachelor's | SociologyUniversity of Missouri - St Louis, St Louis, MO
  • Dean's List Fall 2019
  • Continuing education by pursuing my masters in Sociology.
  • Awarded Kudos by 4 Professors for academic excellence.
  • Degree GPA of 3.91 with a cumulative GPA of 3.67.
05/2018Associate of Arts | PsychologyMoberly Area Community College, Columbia, MO
  • Graduated with 3.6 GPA
  • Minored in Psychology.
  • Continued education at University of Missouri Saint Louis.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Life Essentials Accupuncture Clinic
  • Stoney River Steakhouse and Grill
  • Michael's Steak Chalet
  • Bangkok Gardens

School Attended

  • University of Missouri - St Louis
  • Moberly Area Community College

Job Titles Held:

  • Receptionist
  • Server
  • Bartender/Server

Degrees

  • Expected in 05/2021 Bachelor's | Sociology
    05/2018 Associate of Arts | Psychology

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