Receptionist Resume Example Life Essentials Accupuncture Clinic

Work History

08/2019 to 02/2020ReceptionistLife Essentials Accupuncture Clinic | St. Louis, MO

Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Routed incoming mail and messages to relevant personnel without delay.
Balanced acupuncture assistant duties, while keeping availability, customer schedules and maximum load levels when scheduling appointments.
Resolved customer problems and complaints by contact insurance companies to see if they would be able to take ICD-10 Codes, and following up with clients if there was no rescheduled appointment.
Answered 40 incoming calls daily to resolve Insurance issues and creating a new patient portfolio for Acupuncturist and schedule appointments.
Provided Digital marketing by updating facebook page and writing company news letters each month.
Wrote professional business documents, such as new patio forms and IDC-10 Codes.

08/2018 to 02/2019ServerStoney River Steakhouse and Grill | Chesterfield, MO

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Served needs of more than 40 customers in busy 5 star environment.
Checked identification to enforce age regulations for alcoholic beverages.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.

08/2017 to 08/2018Bartender/ServerMichael's Steak Chalet | Osage Beach, MO

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 15 percent.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Prepared beverages and filled food orders for customers.

06/2015 to 06/2017ServerBangkok Gardens | Columbia, MO

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Resume Overview

Companies Worked For:

School Attended

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Degrees

Expected in 05/2021 Bachelor's | Sociology
05/2018 Associate of Arts | Psychology