SEARCH

Receptionist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
RECEPTIONIST
Summary

Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes.

Skills
  • Contract development and management
  • Issue and conflict resolution
  • Staff development
  • Capital improvement planning
  • Project management
  • Organization
  • Systems and automation applications
  • Security systems
  • Safety inspections
  • Team Management
  • Account Reconciliation
  • Entry management
  • Supervision
  • Process Improvement
  • Team Building
  • Product Pick
  • Relationship Development
  • Communications
  • Inventory Management
  • Administrative support
  • Stock Rotation
Experience
Receptionist|MGM Grand Hotel & Casino - Las Vegas, NV|04/2019 - 04/2020
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered telephones and directed calls to appropriate staff members.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Customer Service Representative|Under Armour Inc. - Pearl, MS|02/2018 - 12/2018
  • Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Removed debris from aisles to avoid blocking customers or adding any safety concerns.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Managing Partner|Los Amigos Restaurant - Clinton, MS|01/2011 - 12/2018
  • Reviewed daily and overall financials to ensure profitability.
  • Developed and implemented process improvements and key business procedures.
  • Implemented successful promotional strategies and reductions in costs that grew revenue by 30% with.
  • Conducted audits of entire restaurant to ensure profitability for workers and corporate partners.
  • Interviewed, hired and trained restaurant staff.
  • Developed detailed litigation strategies for cases.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Managed accounts payable, accounts receivable and payroll.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Manager|Signature Perfumes - Pearl, MS|05/2015 - 08/2017
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for a 5 member team.
  • Met or exceeded revenue objectives by promoting perfumes to customers during sales.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Read weekly sales inserts and monitored price changes.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Solved problems, handled escalated issues and mitigated risks.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
Education and Training
Clinton High School||Clinton, MS|05/2013High School Diploma
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • MGM Grand Hotel & Casino
  • Under Armour Inc.
  • Los Amigos Restaurant
  • Signature Perfumes

School Attended

  • Clinton High School

Job Titles Held:

  • Receptionist
  • Customer Service Representative
  • Managing Partner
  • Manager

Degrees

  • High School Diploma

Similar Resumes

View All
Receptionist-resume-sample

Receptionist

Gardendale, Texas