Receptionist Resume Example
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RECEPTIONIST
Summary
Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes.
Skills
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Experience
Receptionist|Rogers Memorial Hospital - Tampa , FL|04/2019 - 04/2020
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Answered telephones and directed calls to appropriate staff members.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Customer Service Representative|Jbs Usa - Guntersville , AL|02/2018 - 12/2018
- Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Removed debris from aisles to avoid blocking customers or adding any safety concerns.
- Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Welcomed customers, offering assistance to help find necessary store items.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Managing Partner|Darden Restaurants, Inc. - Mcdonough , GA|01/2011 - 12/2018
- Reviewed daily and overall financials to ensure profitability.
- Developed and implemented process improvements and key business procedures.
- Implemented successful promotional strategies and reductions in costs that grew revenue by 30% with.
- Conducted audits of entire restaurant to ensure profitability for workers and corporate partners.
- Interviewed, hired and trained restaurant staff.
- Developed detailed litigation strategies for cases.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Managed accounts payable, accounts receivable and payroll.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Manager|Fraser - Minnetonka , MN|05/2015 - 08/2017
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Executed new training initiative to improve skills and develop leaders from within.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Managed day-to-day operations, including supervision and assignment delegation for a 5 member team.
- Met or exceeded revenue objectives by promoting perfumes to customers during sales.
- Assessed customer needs and upsold products and services to maximize sales.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answering questions and offering advice.
- Processed returned items in accordance with store policy.
- Read weekly sales inserts and monitored price changes.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Solved problems, handled escalated issues and mitigated risks.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
Education and Training
Clinton High School||City, State|05/2013High School Diploma
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Resume Overview
School Attended
- Clinton High School
Job Titles Held:
- Receptionist
- Customer Service Representative
- Managing Partner
- Manager
Degrees
- High School Diploma
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