receptionist resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Attentive Receptionist with 1 year organizing documents, providing administrative support to staff members, arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients.
Skills
Office equipment operations
Organization and efficiency
Recordkeeping and bookkeeping
Meticulous and organized
Business operations understanding
Data entry
Technologically savvy
Multitasking ability
Service-oriented mindset
Professional and polished presentation
Document control
Security understanding
Multitasking and prioritization
Flexible
Tech-savvy
Experience
06/2019 to Current
ReceptionistScheels Sports – Lincoln, NE,
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Sorted incoming mail and directed to correct personnel each day.
Took accurate messages for staff and management to facilitate open and speedy communication.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Rendered information to callers and drafted office emails.
01/2019 to 12/2019
HostessFirstservice Residential – Kansas City, MO,
Cleaned seating area and checked restrooms every 30 minutes.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Answered questions about food and order statuses for waiting customers.
Checked dining and serving areas every 10-15 minutes to verify proper cleanliness and readiness for guests.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Helped to plan and execute parties for more than 50 guests, including coordinating menus and preparing tables.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Notified servers after seating parties in section for prompt service.
Guided guests to appropriate seating for party size, provided with menus.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Monitored dining area to assess server capacity and accurately estimate wait times.
Answered customers' questions about hours, seating, current wait time and other information.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Helped restaurant staff set up small and large events to coordinate smooth execution.
01/2019 to 12/2019
Food RunnerIrvine Company – Newport Beach, CA,
Collected empty plates and glasses to minimize bussing requirements between customers.
Assisted servers with table settings and beverage refills during busy periods.
Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy.
Delivered entrees to tables and made sure each guest received the correct menu items.
Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Checked tables and refilled condiments that were running low.
Offered insight into menu items to answer customer questions.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to the manager of the night immediately.
Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
Provided outstanding customer service to every guest according to Palmetto Oyster House's guidelines.
Completed final preparations of dishes and quickly delivered items to customers.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Pitched in to help by washing dishes, glasses and cutlery when kitchen staff became overwhelmed.
Immediately bussed tables when guests left to prepare for the next party.
Education and Training
Expected in 06/2019 to to
High School Diploma: Sumter High School - Sumter, SC GPA:
Expected in to to
: Central Carolina Technical College - Sumter, SC GPA:
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