Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Attentive Receptionist with 1 year organizing documents, providing administrative support to staff members, arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients.

  • Office equipment operations
  • Organization and efficiency
  • Recordkeeping and bookkeeping
  • Meticulous and organized
  • Business operations understanding
  • Data entry
  • Technologically savvy
  • Multitasking ability
  • Service-oriented mindset
  • Professional and polished presentation
  • Document control
  • Security understanding
  • Multitasking and prioritization
  • Flexible
  • Tech-savvy
Receptionist, 06/2019 - Current
Scheels Sports Lincoln, NE,
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Sorted incoming mail and directed to correct personnel each day.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Rendered information to callers and drafted office emails.
Hostess, 01/2019 - 12/2019
Firstservice Residential Kansas City, MO,
  • Cleaned seating area and checked restrooms every 30 minutes.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Answered questions about food and order statuses for waiting customers.
  • Checked dining and serving areas every 10-15 minutes to verify proper cleanliness and readiness for guests.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped to plan and execute parties for more than 50 guests, including coordinating menus and preparing tables.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Notified servers after seating parties in section for prompt service.
  • Guided guests to appropriate seating for party size, provided with menus.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
Food Runner, 01/2019 - 12/2019
Irvine Company Newport Beach, CA,
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Assisted servers with table settings and beverage refills during busy periods.
  • Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy.
  • Delivered entrees to tables and made sure each guest received the correct menu items.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Checked tables and refilled condiments that were running low.
  • Offered insight into menu items to answer customer questions.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to the manager of the night immediately.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Provided outstanding customer service to every guest according to Palmetto Oyster House's guidelines.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Pitched in to help by washing dishes, glasses and cutlery when kitchen staff became overwhelmed.
  • Immediately bussed tables when guests left to prepare for the next party.
Education and Training
High School Diploma: , Expected in 06/2019
Sumter High School - Sumter, SC
: , Expected in
Central Carolina Technical College - Sumter, SC

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Resume Overview

School Attended

  • Sumter High School
  • Central Carolina Technical College

Job Titles Held:

  • Receptionist
  • Hostess
  • Food Runner


  • High School Diploma

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