Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

  • Professional demeanor
  • Customer and client relations
  • Strategic planning
  • Multitasking strengths
  • Time management
  • Verbal and written communication
  • Personable and outgoing
  • Adept at working with special needs children
  • First Aid and CPR certified
  • Friendly and likeable
  • Loves children
  • Emotionally supportive
  • Dependable
  • Child psychology knowledge
Work History
08/2018 to Current Receptionist Snc Lavalin | Calverton, MD,
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
  • Received and routed business correspondence to correct departments and staff members.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Operated multi-line telephone system to independently handle over 60 calls each day.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Greeted arriving members professionally by first name.
  • Collected, sorted, distributed and sent mail and packages.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
05/2013 to Current Swimming Lessons Instructor Primrose School | La Vista, NE,
  • Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
  • Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
08/2016 to 07/2018 Daycare Teacher Gingerbread House CLC | City, STATE,
  • Dressed and changed infant and toddler diapers to maintain hygiene.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Promoted sensory development by providing access to different textures.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Developed age-appropriate activities and programs for children 1 year to 4 years old.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Meticulously sanitized toys and play equipment.
  • Encouraged good behaviors using positive reinforcement methods.
  • Incorporated music and play into developmentally appropriate activities.
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Analyzed, constructed and calculated daily accounting records, including payroll and sales transactions.
  • Established safe play environment for children.
  • Monitored each student's educational progress with individualized charts and files.
  • Maintained child-friendly environment with access to outdoor activities.
  • Resolved staff and parent disputes through constructive problem-solving techniques.
  • Designed monthly activity schedules to balance play, rest and learning time.
  • Taught children importance of patience and understanding.
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
  • Prepared students for Kindergarten by teaching fundamentals of math.
  • Allowed for ample outdoor discovery time each day.
  • Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
  • Encouraged children to be understanding of and patient with others.
Expected in 05/2020 Bachelor of Science | Child And Family Studies University of Louisiana At Lafayette, Lafayette, LA GPA:
Expected in Bachelor of Science | Child And Family Studies University of Louisiana At Lafayette, Lafayette, LA GPA:
  • Minor: Psychology
  • Received: Taylor Opportunity Program for Students for 8 semesters
  • Graduated cum laude
  • GPA: 3.69
  • Dean's List for 8 semesters

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School Attended

  • University of Louisiana At Lafayette
  • University of Louisiana At Lafayette

Job Titles Held:

  • Receptionist
  • Swimming Lessons Instructor
  • Daycare Teacher


  • Bachelor of Science
  • Bachelor of Science

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