Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Skills
Professional demeanor
Customer and client relations
Strategic planning
Multitasking strengths
Time management
Verbal and written communication
Personable and outgoing
Adept at working with special needs children
First Aid and CPR certified
Friendly and likeable
Loves children
Emotionally supportive
Dependable
Child psychology knowledge
Work History
08/2018 to CurrentReceptionistSnc Lavalin | Calverton, MD,
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
Received and routed business correspondence to correct departments and staff members.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Operated multi-line telephone system to independently handle over 60 calls each day.
Routed incoming mail and messages to relevant personnel without delay.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Kept reception area clean and neat to give visitors positive first impression.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Handled complaints and questions, and re-directed calls to other team members as appropriate.
Greeted arriving members professionally by first name.
Collected, sorted, distributed and sent mail and packages.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
05/2013 to CurrentSwimming Lessons InstructorPrimrose School | La Vista, NE,
Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
08/2016 to 07/2018Daycare TeacherGingerbread House CLC | City, STATE,
Dressed and changed infant and toddler diapers to maintain hygiene.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Addressed behavioral and learning issues with parents and daycare management.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Promoted sensory development by providing access to different textures.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Developed age-appropriate activities and programs for children 1 year to 4 years old.
Engaged with children on individual basis to build positive relationships and promote learning.
Implemented curriculum to enhance classes with learning-focused activities.
Meticulously sanitized toys and play equipment.
Encouraged good behaviors using positive reinforcement methods.
Incorporated music and play into developmentally appropriate activities.
Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
Analyzed, constructed and calculated daily accounting records, including payroll and sales transactions.
Established safe play environment for children.
Monitored each student's educational progress with individualized charts and files.
Maintained child-friendly environment with access to outdoor activities.
Resolved staff and parent disputes through constructive problem-solving techniques.
Designed monthly activity schedules to balance play, rest and learning time.
Taught children importance of patience and understanding.
Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
Prepared students for Kindergarten by teaching fundamentals of math.
Allowed for ample outdoor discovery time each day.
Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
Encouraged children to be understanding of and patient with others.
Education
Expected in 05/2020Bachelor of Science | Child And Family Studies University of Louisiana At Lafayette, Lafayette, LAGPA:
Expected in Bachelor of Science | Child And Family StudiesUniversity of Louisiana At Lafayette, Lafayette, LAGPA:
Minor: Psychology
Received: Taylor Opportunity Program for Students for 8 semesters
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