Receptionist Resume Example
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RECEPTIONIST
Professional Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Skills
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Work History
Receptionist | 08/2018 to Current
Company Name - City, State
Company Name - City, State
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
- Received and routed business correspondence to correct departments and staff members.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Operated multi-line telephone system to independently handle over 60 calls each day.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Greeted arriving members professionally by first name.
- Collected, sorted, distributed and sent mail and packages.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Swimming Lessons Instructor | 05/2013 to Current
Company Name - City, State
Company Name - City, State
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
- Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Daycare Teacher | 08/2016 to 07/2018
Company Name - City, State
Company Name - City, State
- Dressed and changed infant and toddler diapers to maintain hygiene.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Addressed behavioral and learning issues with parents and daycare management.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted sensory development by providing access to different textures.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Developed age-appropriate activities and programs for children 1 year to 4 years old.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Implemented curriculum to enhance classes with learning-focused activities.
- Meticulously sanitized toys and play equipment.
- Encouraged good behaviors using positive reinforcement methods.
- Incorporated music and play into developmentally appropriate activities.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
- Analyzed, constructed and calculated daily accounting records, including payroll and sales transactions.
- Established safe play environment for children.
- Monitored each student's educational progress with individualized charts and files.
- Maintained child-friendly environment with access to outdoor activities.
- Resolved staff and parent disputes through constructive problem-solving techniques.
- Designed monthly activity schedules to balance play, rest and learning time.
- Taught children importance of patience and understanding.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Prepared students for Kindergarten by teaching fundamentals of math.
- Allowed for ample outdoor discovery time each day.
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
- Encouraged children to be understanding of and patient with others.
Education
University of Louisiana At Lafayette - City, State | Bachelor of ScienceChild And Family Studies , Expected in 05/2020
University of Louisiana At Lafayette - City, State | Bachelor of ScienceChild And Family Studies
- Minor: Psychology
- Received: Taylor Opportunity Program for Students for 8 semesters
- Graduated cum laude
- GPA: 3.69
- Dean's List for 8 semesters
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Resume Overview
School Attended
- University of Louisiana At Lafayette
Job Titles Held:
- Receptionist
- Swimming Lessons Instructor
- Daycare Teacher
Degrees
- University of Louisiana At Lafayette - City , State | Bachelor of Science
University of Louisiana At Lafayette - City , State | Bachelor of Science
